Q: I get video files through email and the sound works however, the sound won't work on youtube and I checked the sound in Syst ... I get video files through email and the sound works however, the sound won't work on youtube and I checked the sound in System Preferences and it's on. I also tried sound buttons and they don't work but they did last night. more
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Helpful answers
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May 20, 2015 2:39 PM in response to Debby-Gby judysings,Hi Debby-G,
I'm assuming you are getting emails with links to video clips at www.youtube.com, versus actual video files. Is that right? Have you restarted your computer and gone back to the Youtube website to try and play a video again? Do you have have similar issues with audio at similar websites like Vimeo?
I'd try these things first. I've included the basic troubleshooting article for sound issues for your reference if the issue persists.
Troubleshooting issues with no audio from built-in speakers on Macs - Apple Support
https://support.apple.com/en-us/HT203186Take care,
- Judy
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May 20, 2015 5:40 PM in response to judysingsby Debby-G,Thanks for replying Judy. I did restart my computer-twice. No good. I had no idea what Vimeo was but I got on the site and yes the sound works fine.
I get sound from clips on Facebook and clips through email but still no sound from the youtube site itself. I use youtube for painting demos.
Any ideas?
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