Q: iTunes freezing computer

Hi, I have had problems with my iTunes for about 4 months now. My computer freezes whenever I try to log onto iTunes. I was wondering if you could please help me fix it. I have tried deleting all files and re-downloading several times now.

Processor: AMD A8-6500 APU with Radeon HD Graphics

System Type: 64-bit operating system

OS: Windows 8

Don't know my iTunes version since I have not been able to open it.

My phone is an iPhone 5C with iOS 8.1 installed

Thanks,

Alec

iPhone 5c, iOS 8.1, Windows 8

Posted on May 18, 2015 4:46 PM

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Q: iTunes freezing computer

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by alex_h1,

alex_h1 May 20, 2015 2:46 PM in response to Alec789898
Community Specialists

May 20, 2015 2:46 PM in response to Alec789898

Hello Alec,

Thanks for using Apple Support Communities.

To help troubleshoot this issue where iTunes is becoming unresponsive, I'd like you to please follow the instructions in the article linked to below.

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Take care,
Alex H.
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Q: iTunes freezing computer

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