White Screen of Death & Preventative Maintenance
Hello, folks!
Last night, my Macbook Pro (15-inch, late 2011) had its first WSOD. Earlier in the day, I'd reset the PRAM/MVRAM/SMC because the computer had been freezing/stuttering for 10-20 seconds at (seemingly) random intervals for the last few months (rainbow ball and all, no matter what programs were open), and I'd read that it might help. I also turned off/deleted any old programs that seemed to be taking up space or I no longer used, in case an extension was causing the problem. I'm by no means a computer expert when it comes to the inner workings, and this is a computer I purchased from my old workplace.
I'd also run Etrecheck earlier in the day to see if there was anything glaring that might cause the freezing. A few startup processes had failed.
Then, WSOD, in the middle of working on an Illustrator file. I rebooted a few times with no success, restarted in Safe Mode and only got a stripey blue screen. Sometimes, the display would have lots of little lines as the logo appeared and the loading icon spun, and others, it would just be white/grey. No matter what, the system wouldn't start. This went on for about an hour, I think. Eventually, I just walked away to cry, the computer shut itself down (without any prompt from me), and when I restarted it, it worked again. I did all of my backups, installed the newest OS (I put it off because of Cintiq compatibility problems some had reported), and ran Etrecheck again, Different problems, but still problems, and I feel like I'm running on borrowed time.
I don't know if these failures have anything to do with the WSOD, and I discovered that my model Mac has known issues that I've had in the past as well (https://www.apple.com/support/macbookpro-videoissues/), but if anyone knows how to fix these problems listed here, I'd be grateful. I'm a little over an hour from the nearest Apple Store. Thanks, geniuses!
EtreCheck version: 2.2 (132)
Report generated 5/19/15, 6:59 AM
Download EtreCheck from http://etresoft.com/etrecheck
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 148 - SN = D861475077PDGDLA1
Video Information: ℹ️
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:4:12
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (390.51 GB free) - 2 errors
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
PixArt USB Optical Mouse
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Seagate FA GoFlex Desk 2 TB
disk2s1 (disk2s1) <not mounted> : 32 KB
2 TB HD (disk2s3) /Volumes/2 TB HD : 2.00 TB (952.61 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 3
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) [Click for support]
[not loaded] com.wacom.kext.wacomtablet (6.3.5 - SDK 10.8) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[unknown] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.seagate.SeagateStorageGauge.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[loaded] com.google.keystone.daemon.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.divx.agent.postinstall.plist [Click for support]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist [Click for support]
[loaded] com.kodak.KODAK AiO Software Updater.plist [Click for support]
[loaded] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
uHD-Agent UNKNOWN (missing value)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
gfxCardStatus UNKNOWN (missing value)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify UNKNOWN (missing value)
Dropbox UNKNOWN (missing value)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
Unity Web Player: Version: UnityPlayer version 4.5.4f2 - SDK 10.6 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 108.37 GB
Destinations:
Time Machine [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 108.37 GB X 3)
Top Processes by CPU: ℹ️
19% mdworker(4)
6% WindowServer
1% loginwindow
1% fontd
0% taskgated
Top Processes by Memory: ℹ️
441 MB kernel_task
365 MB firefox
217 MB loginwindow
98 MB iconservicesagent(2)
94 MB Adobe CEF Helper
Virtual Memory Information: ℹ️
310 MB Free RAM
3.69 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 19, 2015, 06:53:30 AM Self test - passed
May 18, 2015, 05:37:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-18-17 3736_[redacted].crash
May 18, 2015, 05:22:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-05-18-17 2225_[redacted].crash
