In Mail, typing name of company produces obsolete email address

Question

In Mail, typing name of company produces obsolete email address

Associated with a company from which I regularly buy products online there are two email addresses, which I have entered into Contacts under the company's present name. If I open a new message page in Mail and type the company's present name into the address pane, what comes up is a non-existent email address associated with the company's old and obsolete name (which shares a key word with the present name). The two present emails do not come up at all.

In order to try to get rid of the obsolete email address, I used Spotlight to try to find where the obsolete address is located or stored, and when that produced nothing, I used EasyFind, which searches regions that Spotlight does not penetrate; I searched files, folders, file contents and invisibles. Nothing was found.

I should be grateful for any suggestions as to how to (a) stop the obsolete address from appearing in a new Mail message, and (b) make the right addresses appear.

Mac mini, OS X Mountain Lion (10.8.5)

Posted on May 19, 2015 11:53 AM

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Answer 1

May 19, 2015 1:18 PM in response to Michael Graubart

Just to add to the above, I have used Onyx to clear all caches, but the problem remains exactly as before.

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Answer 2

May 19, 2015 3:04 PM in response to Michael Graubart

And yet more information: I have just discovered that this problem is specific to my Mac and does not occur on my iPhone, on which, if I type part of the company name into a new mail message, the correct up-to-date full company name and the right email addresses appear..

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Answer 3

Csound1

Level 9

59,973 points

May 19, 2015 3:08 PM in response to Michael Graubart

Open Previous Recipients and delete the obsolete address entry.

Window Menu>Previous Recipients.

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Answer 4

May 19, 2015 11:43 PM in response to Csound1

Thanks, CSound1. I have done that, and that has solved the problem. But it has led me to a major discovery, and an alarming one: if any company at all is entered in Contacts as a company, typing its name in Mail has no effect at all. Is that how it should work, or is there something wrong?

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Answer 5

Csound1

Level 9

59,973 points

May 20, 2015 7:53 AM in response to Michael Graubart

Are your Contacts indexed by name or company?

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Answer 6

May 20, 2015 11:59 AM in response to Csound1

Most of my contacts, when they are companies and I have no names of individuals associated with them, are entered in Contacts as companies. That is what I was asking about in my previous post — they do not show up in Mail address panes.

Interestingly, in my iPhone (which I sync with my Mac by means of iTunes) they do appear in Mail address panes. Should they not also do so on the Mac? Or do I now have to go right through Contacts and change the indexing of all companies if I want them to show in Mail address panes?

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Answer 7

Csound1

Level 9

59,973 points

May 20, 2015 12:15 PM in response to Csound1

I never use the company, favoring names is my way but I just tried (in Mail) entering a company name only and got the same result as you (on a Mac). It seems to be a bug (others may chime in) I will report it.

FYI. In Contacts rather than Mail it works correctly.

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Answer 8

May 21, 2015 3:42 PM in response to Csound1

Thanks again, Csound1.Your findings agree exactly with mine. And, as I said earlier, in iPhone 3G it works properly in Mail as well as in Contacts.

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Answer 9

Csound1

Level 9

59,973 points

May 22, 2015 5:53 AM in response to Michael Graubart

You're welcome

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