Help deciphering this Panic Report

Question

Help deciphering this Panic Report

Hi there,

Ever since I upgraded my video card to an Nvidia GTX 980, my early 2009 Mac Pro has had issues with locking up. I don't know if it's just coincidence, and there's another problem at hand. I've tried booting in recovery mode, but the system crashes when trying to load that partition. I've got a Panic Report, but since I don't know what to look for, I was hoping someone on the forum could spot something in it that might be causing the problem. Thanks in advance.

I'm running OS 10.10.3

Tue May 19 08:55:05 2015

*** Panic Report ***

panic(cpu 14 caller 0xffffff8011a17cc2): Kernel trap at 0xffffff7f92aa83d2, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000001ffffff78, CR3: 0x0000000015396000, CR4: 0x0000000000002660

RAX: 0x00000000ffffff80, RBX: 0x00000001ffffff78, RCX: 0x000000006e295e09, RDX: 0x00000000000011e5

RSP: 0xffffff83def03c90, RBP: 0xffffff83def03d20, RSI: 0x0000000000000071, RDI: 0xffffff834d315008

R8: 0x0000000000000001, R9: 0x0000000000000020, R10: 0x0000280649d8db2c, R11: 0xffffff7f929cbe96

R12: 0x00000001ffffff40, R13: 0xffffff806d5c2758, R14: 0xffffff834d328008, R15: 0x00000001ffffff40

RFL: 0x0000000000010202, RIP: 0xffffff7f92aa83d2, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000001ffffff78, Error code: 0x0000000000000000, Fault CPU: 0xe

Backtrace (CPU 14), Frame : Return Address

0xffffff83def03940 : 0xffffff801192bda1

0xffffff83def039c0 : 0xffffff8011a17cc2

0xffffff83def03b80 : 0xffffff8011a34b73

0xffffff83def03ba0 : 0xffffff7f92aa83d2

0xffffff83def03d20 : 0xffffff7f92bdbed9

0xffffff83def03d50 : 0xffffff7f92bf1e6d

0xffffff83def03db0 : 0xffffff7f92c88710

0xffffff83def03e20 : 0xffffff7f929f86ab

0xffffff83def03e40 : 0xffffff7f928f65eb

0xffffff83def03ef0 : 0xffffff8011ed615d

0xffffff83def03f40 : 0xffffff8011ed3fcd

0xffffff83def03f80 : 0xffffff8011ed40c6

0xffffff83def03fb0 : 0xffffff8011a125b7

Kernel Extensions in backtrace:

com.nvidia.web.NVDAResmanWeb(10.0.3)[C257D396-FCD3-3D93-8661-9EDED57AFBB8]@0xff ffff7f9288a000->0xffffff7f92b61fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[DFA2B580-25C7-3958-ABCA-BEAD7525ED8E]@0xffffff 7f920e2000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[161AE366-94FE-3E53-8ABD-78A603351329]@0xff ffff7f92874000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6F7F093D-DBEA-356A-9A08-D8EAC7F767DE]@0 xffffff7f927c7000

dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f92884000

com.nvidia.web.NVDAGM100HalWeb(10.0.3)[A5337E43-5275-3A55-B7A9-2D259F31DAD7]@0x ffffff7f92b71000->0xffffff7f92d6ffff

dependency: com.nvidia.web.NVDAResmanWeb(10.0.3)[C257D396-FCD3-3D93-8661-9EDED57AFBB8]@0xff ffff7f9288a000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DFA2B580-25C7-3958-ABCA-BEAD7525ED8E]@0xffffff 7f920e2000

BSD process name corresponding to current thread: kernel_task

Boot args: nvda_drv=1

Mac OS version:

14D136

Kernel version:

Darwin Kernel Version 14.4.0: Tue May 5 14:17:52 PDT 2015; root:xnu-2782.30.4~3/RELEASE_X86_64

Kernel UUID: C306DF4F-3F6C-303A-AA2A-8C744C9F3568

Kernel slide: 0x0000000011600000

Kernel text base: 0xffffff8011800000

__HIB text base: 0xffffff8011700000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 44007464041190

last loaded kext at 244399547843: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f94c2e000, size 69632)

last unloaded kext at 304939511219: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f94c2e000, size 61440)

loaded kexts:

net.tunnelblick.tun 1.0

com.paragon-software.filesystems.ntfs 313.2.12

com.nvidia.CUDA 1.1.0

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.splashtop.driver.SRXFrameBufferConnector 1.6

net.telestream.driver.TelestreamAudio 1.1.0

com.splashtop.driver.SRXDisplayCard 1.6

com.dvdfab.kext.fabio 1

com.nvidia.web.GeForceWeb 10.0.3

com.nvidia.web.NVDAGM100HalWeb 10.0.3

com.nvidia.web.NVDAResmanWeb 10.0.3

com.razer.common.razerhid 11.60

com.Logitech.Unifying.HID Driver 1.3.0

com.Logitech.Control Center.HID Driver 3.7.0

at.obdev.nke.LittleSnitch 4240

com.logitech.manager.kernel.driver 5.00.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.19.6

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.5f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.Intel82574L 2.6.8b1

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAcceleratorFamily2 156.15

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOFireWireFamily 4.5.7

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 397

com.apple.iokit.IOStorageFamily 2.0

com.apple.driver.IOBluetoothHIDDriver 4.3.5f4

com.apple.iokit.IOBluetoothFamily 4.3.5f4

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 32 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GTX 980, NVIDIA GeForce GTX 980, PCIe, 4096 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x0000, 0x256832473800553641465238432D48392000

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x0000, 0x256832473800553641465238432D48392000

Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x0000, 0x256832473800553641465238432D48392000

Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000

Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000

Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000

Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000

Bluetooth: Version 4.3.5f4 15791, 3 services, 19 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

PCI Card: NVIDIA GeForce GTX 980, Display Controller, Slot-1

PCI Card: NVIDIA GeForce GTX 980, NVDA,Parent, Slot-1

PCI Card: scsi, SCSI Bus Controller, Slot-3

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4

Serial ATA Device: ASUS BW-12B1ST

Serial ATA Device: M4-CT256M4SSD2, 256.06 GB

Serial ATA Device: SAMSUNG HD103SJ, 1 TB

Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB

Serial ATA Device: WDC WD1002FAEX-00Y9A0, 1 TB

Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB

USB Device: Keyboard Hub

USB Device: Razer DeathAdder

USB Device: Apple Keyboard

USB Device: Hub

USB Device: USB Receiver

USB Device: WD10EACS-22D6B0

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB5534B

USB Device: 4-Port USB 3.0 Hub

USB Device: AS2105

USB Device: My Book 1234

USB Device: USB2.0 Hub

FireWire Device: built-in_hub, Up to 800 Mb/sec

Thunderbolt Bus:

Mac Pro, Other OS, 2 x 2.6 GHz Quad-Core Intel Xeon

Posted on May 19, 2015 10:51 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

May 19, 2015 11:12 AM in response to Erik Rosenbluh

Remove the Nvidia drivers that you installed and also "Splashtop." See whether the panics stop.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Reply

Answer 2

May 19, 2015 11:42 AM in response to Linc Davis

If I remove the Nvidia drivers my displays won't work properly. The OS X default graphics driver doesn't work.

Reply

Answer 3

Linc Davis

Level 10

209,547 points

May 19, 2015 12:07 PM in response to Erik Rosenbluh

Then just remove "Splashtop."

Reply

Answer 4

jkbull

Level 1

86 points

May 19, 2015 12:10 PM in response to Erik Rosenbluh

It is unlikely to be the cause of your problem, but you probably have an old version of Tunnelblick installed, so you might want to update it.

Recent versions (for more than a year) use don't use the "tun" kext; they use the OS X built-in "utun" driver. (At least by default; you can disable this by including a "dev-type tun" option in your configuration. Tun configurations usually include a "dev tun" option, which makes the "dev-type tun" option unnecessary. The OpenVPN developers wanted to default to "utun", so they decided to have "dev tun" use "utun" unless "dev-type tun" is specified.)

You don't need to uninstall before updating, just use the "Check Now" button in the Updates section of "Preferences" panel in Tunnelblick's "VPN Details…" window. Or download the most recent version and double-click it to install a new version on top of the old version.

You can download the Tunnelblick Uninstaller from Tunnelblick Downloads.

Reply

Answer 5

May 22, 2015 7:43 PM in response to jkbull

I'm not sure if the problem is fixed, but since updating Tunnelblick, the computer has yet to lock up. Of course, now that I say it, it will probably lock up soon. :-)

Reply