Q: Why is my Touch ID not working at all on my iPhone 6 Plus?
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May 21, 2015 12:51 PMby mario49,Hi Lukey H,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like Touch ID does not recognize the fingerprint. It looks like you have already done some troubleshooting. I would recommend that you read this article, there are a couple things you had not mentioned attempting yet.
Use Touch ID on iPhone and iPad - Apple Support
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
- Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
Cheers,
Mario
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May 21, 2015 1:04 PMby iCensored,Well the basics from the manual are restart, reset, restore. If the issue persists after restoring with iTunes you can be relatively sure it's a hardware issue. In that case you would need a hardware repair or replacement. You can either set up an Apple store appointment or call Apple Care.
