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kelplum

Q: How can I change my Account Username/Apple ID/email on iCloud on my iPhone 4?

I changed my Apple ID/email address on my iCloud account from my PC, now my iPhone doesn't want to sync because it's asking for the password of my old Apple ID/email address. I can't change my Apple ID in iCloud on my phone, it's grey'ed out. But then it keeps asking for the password for my old ID. I tried to delete the app and reinstall, but to do that I have to turn off "Find My Phone". Well, it's asks for my old password to turn that off too. I've tried using all of my old passwords for that ID and none work. So I feel like I'm stuck in a roundabout. Can anyone help?

iPhone 4, iOS 7.1.2

Posted on May 19, 2015 5:26 PM

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Q: How can I change my Account Username/Apple ID/email on iCloud on my iPhone 4?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill May 20, 2015 5:03 AM in response to kelplum
    Level 10 (103,375 points)
    Apple TV
    May 20, 2015 5:03 AM in response to kelplum

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

     

    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.