Philinfla

Level 1 (0 points)

Q: itunes won't backup my 4S because the phone is disconnected, but it's not

When I try to backup my 4S to iTunes it gives me a message that the phone is not connect, but it is. Sync works and transfer purchases works.

iPhone 4S, iOS 8.3

Posted on May 19, 2015 7:24 PM

I have this question too

Q: itunes won't backup my 4S because the phone is disconnected, but it's not

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Helpful answers

by jason269,

jason269 May 21, 2015 2:30 PM in response to Philinfla
Community Specialists

May 21, 2015 2:30 PM in response to Philinfla

Hi, Philinfla.

Thank you for visiting Apple Support Communities.

I understand that you are receiving errors when attempting to backup your iPhone. I would first restart your iPhone, iTunes and your computer. Once this is done, test making a backup. If the issue persists, take a look at the troubleshooting steps in the article below.

If you can't make an iTunes backup of your iPhone, iPad, or iPod touch

Cheers,

Jason H.
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