Canon PowerShot s500

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Level 1

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Canon PowerShot s500

Photos from my PowerShot S500 are visible in the iPhoto window but will not download. I receive a message after attempting to download, which says: "the operation could not be completed."

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 19, 2015 10:32 PM

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Answer 1

HornetDr Author

Level 1

0 points

Jun 1, 2015 10:18 AM in response to HornetDr

I would have expected to hear from Apple or someone by now. I can't be the only person who has a perfectly good working camera for which downloads are impossible. Lucky for me I have another Mac and didn't upload the latest version of "Photos." Is it just me or did Apple really throw a good app like iPhoto away. I thought it was their best photo organizing program.

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Answer 2

LarryHN

Level 10

106,142 points

Jun 1, 2015 11:01 AM in response to HornetDr

I would have expected to hear from Apple or someone by now.

No way - Apple is not here

as to the users who are here - provide details - are you shooting RAW or JPEG? - is that the completer exact error message? If you are shooting RAW then I do not see the camera on the RAW support list yet - OS X Yosemite: Supported digital camera RAW formats - Apple Support

and iPhoto is still on your system and usable - version 9.6.1 required - if you did not stay up to date see Can't Update iPhoto because it is not available in the App Store

LN

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Answer 3

Old Toad

Level 10

215,688 points

Jun 1, 2015 11:21 AM in response to HornetDr

With the advent of 10.10.4 there's been a lot of digital cameras that can't imported directly to Photos. The best option is to use a card reader, upload the photos to a folder on the Desktop and import from there.

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Answer 4

HornetDr Author

Level 1

0 points

Jun 3, 2015 10:33 AM in response to LarryHN

OK, thanks. I found the other version. I see that it did not take the new sets of photos. It left off with previous but not current imports. No problem. I will try your suggestion for downloading when my daughter has photos to download. I am grateful for your taking the time. Apple is becoming like Dell when it comes to service or even simple questions. 🙂

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Answer 5

HornetDr Author

Level 1

0 points

Jun 3, 2015 10:34 AM in response to Old Toad

I will look for a card reader. Problem is, that camera is at least 11 years old and I am not sure I can find a reader but something I will look into. I am grateful for your response. Thank you.

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Answer 6

Jazz Man

Level 2

273 points

Jun 3, 2015 12:11 PM in response to Old Toad

I don't believe the problem is in Photos, iPhoto, or Image Capture. I believe the problem is in Yosemite itself and Apple has decided to reduce the number of cameras supported rather adding to the number. In my own case, Canon Powershot A60, an old but perfectly fine camera, Photos will show thumbnails of the photos on the camera, but won't allow their importing. Image Capture also doesn't allow importing. I guessing that iPhoto would exhibit the same behavior, but iPhoto isn't loaded on Macs purchased in April 2015, as my 10.10.3 MacMini was. My solution was to plug the A60 into a system running Mac OS 10.6.8 and import the photos using Image Capture. Then take a flash drive, load the photos onto it, plug the flash drive into the 10.10.3 MacMini and import them into Photos. It's not an ideal solution, but it works, until Apple decides not to support flash drives 😕.

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Answer 7

Jazz Man

Level 2

273 points

Jun 7, 2015 11:15 AM in response to Jazz Man

Canon has a download that is supposed to work on all their cameras. While it doesn't download directly to Photos, it does download to Pictures-><date(yyyy_mm_dd)->IMG_<number>.jpg The Canon software for the Powershot A60 is available at http://www.usa.canon.com/cusa/support/consumer/digital_cameras/powershot_a_serie s/powershot_a60#DriversAndSoftware.

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