need help

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need help

i upgrade my iphone today to ios 8.3 bt i cild not activate my iphone cuz i cld not used the id i was using i dont know what to do

iPhone 5s, iOS 8.3

Posted on May 20, 2015 12:13 AM

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Answer 1

Best reply

Briansyddall

Level 7

25,521 points

May 20, 2015 12:20 AM in response to orumejude

Hi His the iPhone second hand if its locked to unknown Apple ID Unless you can contact the first owner to remove from Find my iPhone App It cannot be used if you have just bought this ask for your money back . Cheers Brian

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Answer 2

orumejude Author

Level 1

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May 21, 2015 3:46 PM in response to Briansyddall

i have been using the phone for months now and the previous owner traveled abroad and i can,t even reach him. the ID i use in downloading in apple store does not activate the phone

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Answer 3

FelipeV

Level 6

10,660 points

May 21, 2015 6:45 PM in response to orumejude

Without the previous owners Apple ID and password, the phone is useless.

Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

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Answer 4

orumejude Author

Level 1

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May 22, 2015 12:47 AM in response to orumejude

if the previous owner removes the phone from Find my iPhone App what should i do next inorder for the phone to be fully functional again

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Answer 5

FelipeV

Level 6

10,660 points

May 22, 2015 2:08 AM in response to orumejude

Read the article I posted.

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Answer 6

orumejude Author

Level 1

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May 23, 2015 2:42 AM in response to FelipeV

i contacted the previous owner and he said he went online on his icloud account and removed the device from find my iphone app and i tried to activate with a different account but still nothing has change plzzzz i need help my phone has been down for days and i have lost a lot these days. i,m in Cameroon and there are no apple stores, i can even go there to lay a complaint or get some advice

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Answer 7

FelipeV

Level 6

10,660 points

May 23, 2015 4:34 AM in response to orumejude

Did you follow the instructions in the article? Try restoring the phone as new and then activate it. If you still encounter the activation lock with the old Apple ID, the previous owner has NOT removed the phone from Find my iPhone. You must deal and resolve the problem with the previous owner. Apple will NOT circumvent the activation lock. There is nothing more to do here.

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Answer 8

orumejude Author

Level 1

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May 23, 2015 4:55 PM in response to FelipeV

how should i do the restoring now i see only the hello and language and action i will be glad to know the procedure thanks

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Answer 9

FelipeV

Level 6

10,660 points

May 23, 2015 4:59 PM in response to orumejude

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

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Answer 10

orumejude Author

Level 1

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May 23, 2015 7:33 PM in response to orumejude

sir honestly i have tried i personally removed the device from find my iPhone app and yet no change i have the previous owners-ID if can send it to you and you check it up for me i will be grateful

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Answer 11

orumejude Author

Level 1

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May 23, 2015 7:39 PM in response to orumejude

and his password, may be you can check his Icloud account

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Answer 12

FelipeV

Level 6

10,660 points

May 23, 2015 10:54 PM in response to orumejude

As you have been told, nobody here works for Apple so we cannot help you beyond the help you have been given here. And even if we did work for Apple, Apple would not circumvent the activation lock for you.

There is nothing more to do here.

Either:

You get the owner to remove the phone from Find my Phone

or

Return the phone to the owner and ask for a refund.

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Answer 13

ZikzakCorp

Level 4

1,089 points

May 24, 2015 10:14 AM in response to orumejude

You said it's on the "Hello" screen. If you follow the setup wizard, does it ask for the previous owner's Apple ID again? If it does, then follow FelipeV's advice. If it doesn't, then the phone is free to activate with your own Apple ID.

Get started with iPhone, iPad, and iPod touch - Apple Support

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