Q: need help
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May 21, 2015 6:45 PMby FelipeV,Without the previous owners Apple ID and password, the phone is useless.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
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May 23, 2015 2:42 AMby orumejude,i contacted the previous owner and he said he went online on his icloud account and removed the device from find my iphone app and i tried to activate with a different account but still nothing has change plzzzz i need help my phone has been down for days and i have lost a lot these days. i,m in Cameroon and there are no apple stores, i can even go there to lay a complaint or get some advice
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May 23, 2015 4:34 AMby FelipeV,Did you follow the instructions in the article? Try restoring the phone as new and then activate it. If you still encounter the activation lock with the old Apple ID, the previous owner has NOT removed the phone from Find my iPhone. You must deal and resolve the problem with the previous owner. Apple will NOT circumvent the activation lock. There is nothing more to do here.
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May 23, 2015 10:54 PMby FelipeV,As you have been told, nobody here works for Apple so we cannot help you beyond the help you have been given here. And even if we did work for Apple, Apple would not circumvent the activation lock for you.
There is nothing more to do here.
Either:
You get the owner to remove the phone from Find my Phone
or
Return the phone to the owner and ask for a refund.
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May 24, 2015 10:14 AMby ZikzakCorp,You said it's on the "Hello" screen. If you follow the setup wizard, does it ask for the previous owner's Apple ID again? If it does, then follow FelipeV's advice. If it doesn't, then the phone is free to activate with your own Apple ID.
Get started with iPhone, iPad, and iPod touch - Apple Support
