HT204106: If your Apple ID is locked

Learn about If your Apple ID is locked
soroush_co
Level 1 (0 points)

Q: My Apple ID has been disabled. how to unlock it??

I got this error when I want to update/install apps.

I try forget password for serval times.

Screen Shot 2015-05-20 at 5.54.14 PM.png

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on May 20, 2015 6:28 AM

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soroush_co

Q: My Apple ID has been disabled. how to unlock it??

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz May 20, 2015 6:34 AM in response to soroush_co
    Level 6 (8,379 points)
    Notebooks
    May 20, 2015 6:34 AM in response to soroush_co

    Did you contact iTunes support as it prompts you on the pop up?

  • by soroush_co,

    soroush_co soroush_co May 20, 2015 6:40 AM in response to thunderzzz
    Level 1 (0 points)
    May 20, 2015 6:40 AM in response to thunderzzz

    yes !  but i can't call to the support and the link not working !

     

    Hi Tom,

     

    Good day I’m Rey your iTunes Advisor. I understand your Apple ID was disabled. I know you want this enable again. To get the best assistance, you need to consult this with one of our Account Security Team Advisor over the phone since this is account sensitive issue. You just need to be verified as the account owner.

     

    Tom, you can reach our Account Security Team for free through: 1-800-275-2273

     

    If you'd like to save some time, you can start a support request online. Just enter a quick description of the issue, and choose how and when you'd like to talk with them. To get started, visit the Contact Apple Support page:

     

    https://getsupport.apple.com/ServiceOptionAction.do

     

    Our department primarily assists customers with iTunes Store billing, downloading and purchasing issues.

     

    Please, always remember support is just an email away if needed. You’ve truly been a remarkable asset and thank you for choosing the iTunes Store.

     

    Sincerely,