Q: Vertical Bars and Black Screen

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adamjosephfox

Level 1 (0 points)

Q: Vertical Bars and Black Screen

Hi everyone, thanks for reading and for any information you have. I have just received a Macbook Pro that on turning on, displays wide bands while on the apple logo, it's not the usual grey either. After a little while the screen goes black or blank.

Is this related to the BGA / graphics faults? Is it something Apple will repair for free as it has been a massive issue with MBPs? How do I book in the repair ?

Thanks.

Posted on May 20, 2015 6:06 AM

I have this question too

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adamjosephfox

Level 1 (0 points)

A:

I provided the copyright date not model date, obviously the copyright tag and date is not significant / relevant to the actual date of manufacture. So should not be used as a method to date the item! I was not prepared to share the serial number on here.

I mean someone should have pointed me to the page where you enter your serial number to identify the product.

Going forward, I hope that it can be repaired for my customer under the repair scheme.

I consider this issue closed and no further responses are required.

Thanks!

Posted on May 22, 2015 4:08 PM

Q: Vertical Bars and Black Screen

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by OGELTHORPE,

OGELTHORPE May 20, 2015 6:49 AM in response to adamjosephfox
Level 9 (52,147 points)

Mac OS X

May 20, 2015 6:49 AM in response to adamjosephfox

Based on the information that you have provided, you have a 17" 2010 MBP. There has never been a replacement program for this model.

Make an appointment at an Apple store genius bar. The evaluation will be free and warranty status is not relevant.

https://www.apple.com/retail/geniusbar/

Ciao.
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by adamjosephfox,

adamjosephfox May 20, 2015 8:50 AM in response to OGELTHORPE
Level 1 (0 points)

May 20, 2015 8:50 AM in response to OGELTHORPE

Ok thanks for the info however I suspect that it may be one of the faulty batch.

http://oleb.net/blog/2012/05/15-inch-mbp-mid-2010-crashing-to-black-screen/
and this
MacBook Pro 2010 - GPU problem?
and others

Suggest 2010 models may be affected.

I need to find a way to determine, with evidence if it is as I will press for a free repair.

As a technician what tests can I run apart from ApDiags.
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by OGELTHORPE,

OGELTHORPE May 20, 2015 9:15 AM in response to adamjosephfox
Level 9 (52,147 points)

Mac OS X

May 20, 2015 9:15 AM in response to adamjosephfox

The replacement program was for model identifier 6.2 MBP's, the 15" model, not the 17" model. Th program has expired:

https://support.apple.com/en-us/HT203554

You may try to get the logic board replaced for free or at a reduced price but I do not favor your chances. I do wish you luck.

Ciao.
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by adamjosephfox,

adamjosephfox May 22, 2015 9:58 AM in response to OGELTHORPE
Level 1 (0 points)

May 22, 2015 9:58 AM in response to OGELTHORPE

Seems as if the 17" is also affected according to this page:
https://www.apple.com/uk/support/macbookpro-videoissues/
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by OGELTHORPE,

OGELTHORPE May 22, 2015 10:10 AM in response to adamjosephfox
Level 9 (52,147 points)

Mac OS X

May 22, 2015 10:10 AM in response to adamjosephfox

adamjosephfox wrote:

Seems as if the 17" is also affected according to this page:

https://www.apple.com/uk/support/macbookpro-videoissues/

Note that program is for 2011 and newer models, NOT 2010 MBP's.

Ciao.
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by adamjosephfox,

adamjosephfox May 22, 2015 2:34 PM in response to OGELTHORPE
Level 1 (0 points)

May 22, 2015 2:34 PM in response to OGELTHORPE

According to the serial number it is:
MacBook Pro (17-inch, Early 2011)
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by OGELTHORPE,

OGELTHORPE May 22, 2015 3:06 PM in response to adamjosephfox
Level 9 (52,147 points)

Mac OS X

May 22, 2015 3:06 PM in response to adamjosephfox

Then it looks like fortune has smiled upon you. Bring the MBP in for service as soon as you can.

I will not scold you for giving me inaccurate information in your initial post.

Good luck.

Ciao.
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by OGELTHORPE,

OGELTHORPE May 22, 2015 4:17 PM in response to adamjosephfox
Level 9 (52,147 points)

Mac OS X

May 22, 2015 4:17 PM in response to adamjosephfox

One point of information. An A 1297 model is assigned to 17 " MBPs from the early 2009 model to the late 2011 model. Since the early 2011 MBP was introduced in February 2011, I fail to understand what significance a copyright date of 2010 might have. At any rate, my assumption that you had a 2010 MBP rather than a 2011 was valid, though as it turns out, not true.

Ciao.
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by adamjosephfox,

adamjosephfox May 22, 2015 4:27 PM in response to OGELTHORPE
Level 1 (0 points)

May 22, 2015 4:27 PM in response to OGELTHORPE

In my job assumptions are bad. I am a Windows (sigh) computer technician, though, I can do many soft repairs and minor upgrades on Macs. Now, I have learned how to correctly identify them through my own research. I was hoping that this forum would enlighten me with the information to search and determine specific details.

Assuming it's 2010 based on loose facts and then delivering a verdict of non repairable is far from useful. Digging deeper and enquiring and then responding with the correct information would have been a better approach!
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by bartzkrieg,

bartzkrieg May 22, 2015 5:49 PM in response to adamjosephfox
Level 1 (25 points)

Wireless

May 22, 2015 5:49 PM in response to adamjosephfox

Complaining about free help isn't all that great an approach in my book. I see plenty of people who bother to use Etrecheck and post the results get help here. And even my favorite complaint, "What do I do now that I've spilled "x" on my laptop" usually get treated with respect.

The free help that I've seen (and gotten) here tends to be better than the help that I used to pay Windows for, back when I used a pc.
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Accepted Answer · May 22, 2015 4:08 PM

adamjosephfox

Level 1 (0 points)

May 22, 2015 4:08 PM in response to OGELTHORPE

I provided the copyright date not model date, obviously the copyright tag and date is not significant / relevant to the actual date of manufacture. So should not be used as a method to date the item! I was not prepared to share the serial number on here.

I mean someone should have pointed me to the page where you enter your serial number to identify the product.

Going forward, I hope that it can be repaired for my customer under the repair scheme.

I consider this issue closed and no further responses are required.

Thanks!

Q: Vertical Bars and Black Screen

All replies Helpful answers

by OGELTHORPE,

by adamjosephfox,

by OGELTHORPE,

by adamjosephfox,

by OGELTHORPE,

by adamjosephfox,

MacBook Pro (17-inch, Early 2011)

by OGELTHORPE,

by adamjosephfox,Solvedanswer

by OGELTHORPE,

by adamjosephfox,

by bartzkrieg,

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