Q: Health app not counting steps
My friend has an iPhone 5s and it has the Health app, but it has never worked from the very beginning as far as counting steps and distance walked/run. I know from my own experience that it should do this automatically as on my own phone it started doing this when I first got ios 8 before I even realized I had such a thing. So what could the problem be with my friend's phone? Is there some setting that could be blocking his phone from counting the steps?
Thanks!
iPhone 5s, iOS 8.3
Posted on May 20, 2015 7:27 AM
by Meg St._Clair,Solvedanswer
iPhone
Are you sure they have a 5S and not a 5? The iPhone 5 does not have the motion co-processor and will need something else to gather the information.
Posted on May 20, 2015 7:36 AM