Jcannonb
Level 1 (0 points)

Q: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...

After I updated my Watch to 1.0.1, the heart rate monitor no longer monitors my heart rate in the background.  It only monitors my heart rate when I ask it to take a reading.

 

This is really, really annoying.  Has anyone else experienced this?  It was working perfectly before the update.

Apple Watch, Watch OS 1.0.1

Posted on May 20, 2015 8:18 AM

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Jcannonb

Q: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...

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  • by D'AnconiaCopper,

    D'AnconiaCopper D'AnconiaCopper May 26, 2015 12:12 PM in response to Jcannonb
    Level 1 (78 points)
    Apple Watch
    May 26, 2015 12:12 PM in response to Jcannonb

    That's encouraging and great to hear. Many thx for the update!

    Has your watch reverted back to doing scattered HR readings since you unpaired/repaired?

  • by Mamoru16 ,

    Mamoru16 Mamoru16 May 26, 2015 1:07 PM in response to Jcannonb
    Level 1 (1 points)
    May 26, 2015 1:07 PM in response to Jcannonb

    Jcannonb wrote:

     

    I just got a call from Tim Cook's office.  Needless to say they are now investigating the issue and are looking to fix it.

    This might be the best (and coolest) news I've received all day!  I'm glad to hear that our opinions are recognized and do get validated through Apple. That's why I love this company!

     

    Hopefully an update gets released relatively soon!

  • by Jcannonb ,

    Jcannonb Jcannonb May 26, 2015 1:39 PM in response to Mamoru16
    Level 1 (0 points)
    May 26, 2015 1:39 PM in response to Mamoru16

    I was quite happy to tell them about this thread and how there are at least a hundred people on this thread alone talking about it.

     

    My watch is still better than it was, but it has gone back to being less reliable than it was.  My biggest gap so far is 60-90 minutes.

     

    The behavior is more consistent now with what others report on there.  It is *more* accurate when I am not moving, and will not monitor AT ALL while moving unless the glance or exercise app is running.

     

    From a strictly technical perspective it seems as if they adjusted the scheduled task which would run the heart rate monitor checker.  Because when the glance or exercise app is up it is flawless.  It just won't turn on as advertised periodically anymore.

     

    To me it seems they adjusted how it looks for idle activity to see if it has spare cycles to check for a background heart rate, and they have now made it too sensitive and it thinks its always too busy if you are doing anything.

  • by bobv190,

    bobv190 bobv190 May 26, 2015 3:58 PM in response to Jcannonb
    Level 1 (0 points)
    May 26, 2015 3:58 PM in response to Jcannonb

    Thanks for your efforts ... Hopefully we will see a fix soon.

  • by millerrh512,

    millerrh512 millerrh512 May 26, 2015 4:08 PM in response to bobv190
    Level 1 (0 points)
    May 26, 2015 4:08 PM in response to bobv190

    I am at the Genius Bar now having them look at this and in their standard diagnostics discovered the Health app on my iPhone is constantly crashing. So maybe something to do with the Health app (or how it works with 1.0.1). He's having me unpair and re-pair and recommendEd doing a restore of my iPhone software to hopefully resolve any issues with Health app.

  • by SharonRB,

    SharonRB SharonRB May 26, 2015 4:33 PM in response to Jcannonb
    Level 1 (0 points)
    May 26, 2015 4:33 PM in response to Jcannonb

    This is great news! Hopefully a fix will be out soon.

     

    In other news, now my stand circle advances even when I've been sitting for over an hour. It advanced while I sat at a funeral for over an hour today and again when I sat at lunch for over an hour. Before it seemed to take too long to record that I stood and now it records that I stood even when I didn't!

     

    A new problem to resolve.

  • by entwane,

    entwane entwane May 26, 2015 5:45 PM in response to Jcannonb
    Level 1 (0 points)
    May 26, 2015 5:45 PM in response to Jcannonb

    I Have the exact same issue as well. It was working almost perfectly before the update and now it can take a few hours between readings. Is it confirmed that un pairing the watch fixes the problem? I dont want to go trough this process if I can avoid it!

  • by stew Q,

    stew Q stew Q May 26, 2015 5:49 PM in response to entwane
    Level 1 (0 points)
    May 26, 2015 5:49 PM in response to entwane

    I have tried unpair/pair and it did not resolve the heart rate issue. It still does not record a heartbeat while being active.

  • by entwane,

    entwane entwane May 26, 2015 5:57 PM in response to stew Q
    Level 1 (0 points)
    May 26, 2015 5:57 PM in response to stew Q

    Thanks for the info! Guess I'll have to wait for OS 1.0.2... I don't want to sync music again, recalibrate, etc... How has been the restore? did it required a lot of reconfiguration or it wasn't too bad?

  • by MoltenTesseract,

    MoltenTesseract MoltenTesseract May 27, 2015 12:22 AM in response to entwane
    Level 1 (0 points)
    May 27, 2015 12:22 AM in response to entwane

    Adding myself to the list. I've had it record 60pbm, 110pbm and then 60pbm a minute apart.

     

    Also having issues with it not recording heartrate constantly since the update. My longest gap is 3hours, but aveages 1-2hours between checks.

  • by kirkmc,

    kirkmc kirkmc May 27, 2015 5:32 AM in response to Jcannonb
    Level 1 (44 points)
    iPhone
    May 27, 2015 5:32 AM in response to Jcannonb

    I got my replacement watch today, and I did a short, not-too-fast walk on my treadmill. I'm still seeing spurious numbers, such as these:

     

    heart-rate-sensor-problems.jpg

     

    Since I was having these problems before the 1.0.1 update, I can only assume that it's a combination of hardware and software causing the issues. I've written a bit about it here:

     

    http://www.mcelhearn.com/apple-watch-heart-rate-sensor-problems-defective-hardwa re-or-buggy-software/

     

    I did notice, however, that it was taking readings every ten minutes from when I first set it up and put it on. All of the above are manual readings.

  • by bobv190,

    bobv190 bobv190 May 27, 2015 6:01 AM in response to kirkmc
    Level 1 (0 points)
    May 27, 2015 6:01 AM in response to kirkmc

    Have you updated to 1.0.1 on your replacement watch. It likely had 1.0 when you got it.

  • by kirkmc,

    kirkmc kirkmc May 27, 2015 6:09 AM in response to bobv190
    Level 1 (44 points)
    iPhone
    May 27, 2015 6:09 AM in response to bobv190

    Good point; I'm doing that now. I'll post if it's any better or worse.

     

    I'm surprised it didn't prompt me to install the update...

  • by bobv190,

    bobv190 bobv190 May 27, 2015 6:16 AM in response to kirkmc
    Level 1 (0 points)
    May 27, 2015 6:16 AM in response to kirkmc

    Oh noooooo....I guarantee you it will no longer take readings every 10 minutes after the update.

     

    If that is important to you, I would stay at 1.0 unless it is too late.

  • by kirkmc,

    kirkmc kirkmc May 27, 2015 6:19 AM in response to bobv190
    Level 1 (44 points)
    iPhone
    May 27, 2015 6:19 AM in response to bobv190

    Well, I actually do want to update it, to see if anything is fixed. And to eventually write about it (my job is writing about Apple products).

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