You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad air is bent, i have no idea how.....

my iPad Air is bent and I have absolutely no idea how. I can assure you that I have not caused any impact to my screen. When I went to my local Genius Bar they told me that the only way this was the only that could have caused it to bend. I have looked at other reports and from the pictures they all look the same as mine (with the bend in the exact same spot and Apple have replaced these ones), however Apple will not replace it and are telling me it was my fault. I just want to know if anyone knows what could have happened to it. My iPad is still under warrantee.


User uploaded fileThanks for your help.

iPad Air, iOS 8.3

Posted on May 20, 2015 11:43 AM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2015 2:52 PM

The only logical way I can think of why the iPad would bend like this would be because of a bloated battery. The way these devices are made, there is virtually zero air space within the device. The iPad Air and iPad Air 2 are prime examples of this. Batteries bloat when there's a fault within them. If there's nowhere for the bloated battery to expand to, it will push against whatever is in it's way and either bend it or split it apart. That's a fact and I've had two iPhone 4's batteries bloat, causing most of backglass to lift away from the metal frame surrounding the device. They looked like I had taken a screwdriver to them and tried to pry the back off. Both of the iPhones were replaced as being defective due to bloated batteries.


With the virtually zero air space within today's iPads, what would exactly happen if the battery were to bloat? I would assume the device would split apart...would it bend as yours did? It's possible.


Fact is that Apple didn't even open the device to check for any interior damage such as battery bloating and simply told you that you bent it somehow. I would believe Apple more if they would've opened the device and verified the condition of the battery and if there were any other logical reason why the device would bend.


Good luck trying to get some resolve.

34 replies
Question marked as Top-ranking reply

May 20, 2015 2:52 PM in response to Kierahowes

The only logical way I can think of why the iPad would bend like this would be because of a bloated battery. The way these devices are made, there is virtually zero air space within the device. The iPad Air and iPad Air 2 are prime examples of this. Batteries bloat when there's a fault within them. If there's nowhere for the bloated battery to expand to, it will push against whatever is in it's way and either bend it or split it apart. That's a fact and I've had two iPhone 4's batteries bloat, causing most of backglass to lift away from the metal frame surrounding the device. They looked like I had taken a screwdriver to them and tried to pry the back off. Both of the iPhones were replaced as being defective due to bloated batteries.


With the virtually zero air space within today's iPads, what would exactly happen if the battery were to bloat? I would assume the device would split apart...would it bend as yours did? It's possible.


Fact is that Apple didn't even open the device to check for any interior damage such as battery bloating and simply told you that you bent it somehow. I would believe Apple more if they would've opened the device and verified the condition of the battery and if there were any other logical reason why the device would bend.


Good luck trying to get some resolve.

May 20, 2015 11:59 AM in response to KiltedTim

like i said I HAVE NOT APPLIED ANY FORCE TO IT. there are other forums that have the exact same same problem as i do. perhaps you should read the description instead of reply with a snarky comment.


Bent iPad Air <-------- please read this before replying something that is not going to help


i have had a case and screen protector on my iPad since the day I've got it so i have not abused it.

Mar 6, 2016 7:58 PM in response to Kierahowes

Kierahowes wrote:


like i said I HAVE NOT APPLIED ANY FORCE TO IT. there are other forums that have the exact same same problem as i do. perhaps you should read the description instead of reply with a snarky comment.


Bent iPad Air <-------- please read this before replying something that is not going to help


i have had a case and screen protector on my iPad since the day I've got it so i have not abused it.

Well, SOMEONE DID. To believe that it just spontaneously bent, with no outside force is just pure idiocy.


<Edited by Host>

May 20, 2015 12:21 PM in response to Kierahowes

Well, somehow, at some point, someone or something applied a large enough force to bend it. Unless you are claiming a poltergeist did it, then a force sufficient to bend it was applied to it, inadvertently or without your knowledge perhaps. But something bent it. It did not spontaneously bend all on its own.


And regardless of what anyone says on any forum anywhere, you need to deal with Apple if you feel you have a basis for replacement as they are the only ones you ultimately need to convince you're eligible for a no fee replacement.

May 20, 2015 12:26 PM in response to Michael Black

It seems a bit coincidental that the same exact bend is happening without the owner's understanding of why. i have been extremely careful with this product. i live on my own so no one else could have done it. and if i had applied any force to it would the screen not be cracked or smashed. on a side not whilst two of the geniuses at apple said that it was caused by impact another told me that he had seen many cases like this with the iPad air bending without the owners knowing how.

and i have attempted to deal with apple thanks, i am using a forum to see what other people done in my situation.

May 20, 2015 12:38 PM in response to Csound1

like i said apple are not helping me. i have asked to speak to their manager. i was told to book another appointment, when that appointment took me 2 weeks to get. the manager told me they can have an engineer look at it.


i simply want to know if other people have been in this situation so i can inform apple that i am not the only person this has happened to (in my next appointment 2 weeks from now)


please don't be snarky in your response i am just looking for help (and the the obvious 'contact apple' information i have already received)

May 20, 2015 12:42 PM in response to Kierahowes

They are not going to help you. YOU ABUSED IT. YOU VOIDED THE WARRANTY. They can have an engineer look at it, but they're going to tell you the same thing. Aluminum does not spontaneously bend or deform.


NO ONE here can do anything for you. This is a user forum. You need to just own up to your own shortcomings and accept the fact that you're going to have to pay for a replacement.

May 20, 2015 12:47 PM in response to Kierahowes

You are the one who brought up the possibility of heat being the cause. How did it happen? You sat on it. Or your mother sat on it. Or the dog sat on it. Or someone else did, or you or someone else did something else that exerted enough force to bend it. That's how it happened. If you drive your car into a telephone pole, it will be deformed from the impact. Same principle. The car will not simply deform itself.

iPad air is bent, i have no idea how.....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.