Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPhone 5s is all black screen nothing seems to turn it on

I charged it all last night, took off charger this am will not come on

iPhone 5s, iOS 8.1.3

Posted on May 20, 2015 11:25 AM

Reply
1 reply

May 22, 2015 11:54 AM in response to Frankie r

Hello Frankie,


Sorry to hear that you are having issues with it not powering on your iPhone, especially after attempting to charge it the previous night. For those types of issues, take a look at the article below to go over some troubleshooting options. Try restarting your iPhone by holding the Sleep/Wake button and the Home button for about 10 seconds until you see the Apple logo. If you can get that it should get you to the Home screen to be used as normal. If not, there are some other options that will be beneficial with getting it working again.


If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on

https://support.apple.com/en-us/HT201412


Regards,

-Norm G.

my iPhone 5s is all black screen nothing seems to turn it on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.