HT201413: Resolve issues between iTunes and third-party security software

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Q: iPhone 5s restore unknown error (-1)

When I try to update or restore my iPhone 5s, I get an unknown error (-1) about half-way through the update/restore. My iTunes and PC are updated, and I have nothing plugged into my USBs.

Before I tried updating with iTunes, I received the same error message when I tried to complete the update through the settings of my phone.

iPhone 5s, iOS 8.1.2

Posted on May 20, 2015 2:05 PM

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Q: iPhone 5s restore unknown error (-1)

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