problem with RAM vendor?

perhaps someone has had a similar experience and was able to resolve it? at the very least i would think you would want to know who the vendor is so i don't lose $350 US doing business with a disreputable vendor....

here is an email from a vendor you DO want to do business with:

Hello __________________,

I'm writing in connection wtih your recent order with us through _______________ for:

1 of Kanex Dual Link DVI to Apple LED Cinema 27-inch display - 2560x1440 resolution (C247DL)

We can confirm receipt of the above title, which was recently returned. As such we have immediately processed a full refund - which will reach your original credit/debit card account in 3-5 days.

I trust this is satisfactory. Given our prompt attention, we hope to still receive positive transaction feedback. If you have any issues with your order please contact us at [e-mail address removed], always quoting the Order-ID# XXXXX-XXXXXX and date ordered so that we can amicably resolve. We hope to be of service again soon.

With warmest regards,
Langton Info customer services team

Searching for another hard-to-find item? You could perform an Advanced Search. Please use this useful link for your future searches:

thanks FatMac : ^ /

someone on the forums suggested i go with these guys because the RAM was hard to find. i took a flier but i kind of new i was in trouble with the way they were spelling computer.

then when i had to do a return and read the "All items are tested and in proper working condition upon shipment. No customer is shipped a defective item and therefore...". i was like waaa-aaah? this is like some kind of Orwellian pronouncement or something. "No customer is shipped a defective item and therefore..."! this is like my going through life saying i am never wrong therefore you are always at fault! who needs that?!

then 20 minutes ago i call the phone number listed and i get the fax dial tone after it rings 10 minutes and i think i may be up the creek on this one.

oof. this goes from bad to positively comical. this was in my inbox in the last 5 minutes. when i first read it i though i was being punked!

-

"Dear ________________,

We hope you are happy with the "_____________ 8GB (2x 4GB) DDR2 PC2-6400F 800MHz ECC Fully Buffered FB-DIMM (240 PIN) 8 GB w/ Heatspreaders for Apple computers" you bought on ________. We commend you on your bravery in purchasing a product from a fairly unknown company which had no or very few reviews when you purchased it. It is only from buyers like yourself that our products get some visibility on __________ and allows us to bring good deals to you.

We would appreciate if you could review this product on ________ which will help other _________ visitors in selecting this product. Here is the link, should you wish to proceed with this request (will take less than 1 minute):

< i deleted link >

Thanking you on the business and more importantly on your bravery.

Sales and Marketing Team at ______________

Note: If for some reason you are unhappy with your order or would like to discuss your order with us – please feel free to reply back to this email so that we can offer support for your order."

thanks for letting me vent...

the other return i had to make in the same timeframe couldn't have been more pleasant and professional and responsive. they actually credited me an extra five bucks after the fact to defray costs of return shipping...

hi. sincere thanks to all for letting me post on this trying to figure out a somewhat confusing situation.

i wanted to update to say that the next contact i received from this vendor was that they were processing a refund in 3 - 10 days.

i assume this is the case but will update if this doesn't happen.

in the end it appears the vendor did the right thing.

again big thanks for the kindness and good advice.