iPad is frozen, cannot do install or recovery.

My iPad is frozen, I cannot get the home screen up. It looks like it is super zoomed, so the passcode cannot be entered. I tried to follow the steps, connected it to a desktop computer, put up iTunes, pushed the buttons until the black screen with the iTune recovery screen came on. The problem is, my iPad is locked with a passcode, and iTunes says it cannot connect to it unless I input the passcode into the device. I cannot do that, it is very zoomed in, and I cannot get it to move to the buttons to input the passcode. I do have Find My Device activated, and started that up, but it says it cannot find my device because it is not connected to the Internet. So I cannot do an erase, either, because it is not connected to the Internet. What is the next step? Am I going to need to contact Apple and send it in?