Problem description: I am unable to access the app store. Neither from iTunes nor from the app store button on my finder. I have great connection to the internet, receive emails and messages but cannot access the app store. My password is up to date.

Problem description:

I am unable to access the app store. Neither from iTunes nor from the app store button on my finder. I have great connection to the internet, receive emails and messages but cannot access the app store. My password is up to date. I am including an EtreCheck in case that would help someone identify the problem. Thanks, Bob

EtreCheck version: 2.2 (132)

Report generated 5/21/15, 12:44 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.33 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI Radeon HD 4850 - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 2 days 4:42:50

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (539.92 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS09

USB Information: ℹ️

LaCie Group.SA BigDisk 500.12 GB

EFI (disk2s1) <not mounted> : 210 MB

La Cie Backup (disk2s2) /Volumes/La Cie Backup : 499.77 GB (482.36 GB free)

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

M-Audio USB Uno MIDI Interface

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

G-TECH G-DRIVE 800mbit - 800mbit max

EFI (disk1s1) <not mounted> : 210 MB

G-DRIVE 2TB (disk1s2) /Volumes/G-DRIVE 2TB : 2.00 TB (831.69 GB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.5 - SDK 10.8) [Click for support]

[not loaded] net.kromtech.kext.Firewall (2.3.5 - SDK 10.8) [Click for support]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4240 - SDK 10.8) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[not loaded] com.Logitech.Control Center.HID Driver (2.6.0) [Click for support]

[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.0) [Click for support]

[not loaded] com.m-audio.usb.midisupport.driver (1.1) [Click for support]

[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) [Click for support]

[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) [Click for support]

[not loaded] tn.uds.netusb.controller (1.56) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Startup Items: ℹ️

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[failed] at.obdev.LittleSnitchUIAgent.plist [Click for support]

[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.splashtop.streamer-for-root.plist [Click for support]

[failed] com.splashtop.streamer-for-user.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.google.keystone.daemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[running] com.nds.pcshow.plist [Click for support]

[loaded] com.nds.pcshow.uninstall.plist [Click for support]

[not loaded] ws.agile.1PasswordAgent.plist [Click for support]

User Login Items: ℹ️

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

Alfred UNKNOWN Hidden (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader 11.0.03.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application Hidden (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

hopTo Application (/Applications/hopTo.app)

USB Control Center Utility Application Hidden (/Applications/TRENDnet/USB Control Center Utility.app)

Audiogalaxy Helper Application Hidden (/Applications/Audiogalaxy Helper.app)

MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)

MouseWorks Background Application (/Library/PreferencePanes/MouseWorks.prefPane/Contents/Resources/Support/MouseW orks Background.app)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

RhapsodyPlayerEngine: Version: 1.0.2 [Click for support]

RealPlayer Plugin: Version: Unknown

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]

Yahoo! Installer 3: Version: 1.0.128 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

Veoh Plugin: Version: 3.0 [Click for support]

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Click for support]

Scorch: Version: Unknown - SDK 10.2 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

fbplugin_1_0_1: Version: Unknown [Click for support]

VSeeDetection_x86_64: Version: Unknown

Safari Extensions: ℹ️

Translate

1-ClickWeather

Better Facebook

WOT

Ultimate Status Bar

Facebook Cleaner

Readability

Aimersoft Video Converter

1Password

AdBlock

My eBay Manager

3rd Party Preference Panes: ℹ️

3ivx MPEG-4 [Click for support]

Backblaze Backup [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

Kensington MouseWorks [Click for support]

OpenBasePreferences [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 459.42 GB

Destinations:

G-DRIVE [Local]

Total size: 2.00 TB

Total number of backups: 123

Oldest backup: 2013-09-18 22:41:04 +0000

Last backup: 2015-05-21 17:55:23 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 459.42 GB X 3)

Top Processes by CPU: ℹ️

3% Finale 2014

2% WindowServer

1% DesktopServicesHelper

1% Amazon Music Renderer

0% coreaudiod

Top Processes by Memory: ℹ️

680 MB kernel_task

442 MB Mail

434 MB iTunes

360 MB MacUpdate Desktop

344 MB softwareupdated

Virtual Memory Information: ℹ️

380 MB Free RAM

7.63 GB Used RAM

23 MB Swap Used

Diagnostics Information: ℹ️

May 20, 2015, 11:01:40 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-20-110140_[r edacted].crash

May 20, 2015, 10:45:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-20-104543_[r edacted].crash

May 20, 2015, 10:40:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-20-104057_[r edacted].crash

May 20, 2015, 10:32:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-20-103205_[r edacted].crash

May 19, 2015, 03:40:44 PM /Library/Logs/DiagnosticReports/PluginProcess_2015-05-19-154044_[redacted].cras h

May 19, 2015, 03:37:51 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-05-19-153751_[redacted].crash

May 19, 2015, 08:04:05 AM /Library/Logs/DiagnosticReports/Mail_2015-05-19-080405_[redacted].cpu_resource. diag [Click for details]

May 19, 2015, 07:57:51 AM /Library/Logs/DiagnosticReports/Mail_2015-05-19-075751_[redacted].hang

May 19, 2015, 07:56:38 AM /Users/[redacted]/Library/Logs/DiagnosticReports/USB Control Center Utility_2015-05-19-075638_[redacted].crash

May 19, 2015, 07:54:26 AM Self test - passed

May 19, 2015, 07:42:22 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-19-074222_[r edacted].crash

May 18, 2015, 09:14:02 PM /Library/Logs/DiagnosticReports/Mail_2015-05-18-211402_[redacted].cpu_resource. diag [Click for details]

May 18, 2015, 04:19:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/USB Control Center Utility_2015-05-18-161903_[redacted].crash

May 18, 2015, 03:30:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-18-153012_[r edacted].crash

May 18, 2015, 03:27:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-18-152733_[r edacted].crash

May 18, 2015, 03:25:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-18-152558_[r edacted].crash

May 18, 2015, 02:59:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-05-18-145953_[r edacted].crash