My Mac Mini has started to run slowly

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Level 1

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My Mac Mini has started to run slowly

I have a 2012 Mac Mini and recently it has slowed down to a crawl. Opening a finder window takes 2-3 minutes, anything online takes several minutes, the activity monitor shows 1% of the system being used, 99% idle. I have checked the startup folder, nothing unusual. I have run ClamXav and found a few minor issues, but nothing alarming. I am not an expert, but I can follow directions. So any questions or advice is welcomed. I am sure I haven't supplied even close to the needed information, but I am ready to do so.

System:

OSX Yosemite (10.10.4)

Mac Mini (Late 2012)

2.3 GHz Intel Core i7

16GB 1600 MHz DDR3

Thank you!

Posted on May 21, 2015 1:13 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

May 21, 2015 1:19 PM in response to bleeve

Run this and post the results here.

EtreCheck

Also describe better what you mean by slow? Spinning beach balls?

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Answer 2

bleeve Author

Level 1

0 points

May 21, 2015 1:26 PM in response to lllaass

Hello and thank you for responding so quickly.

After reading your response, I elaborated on the OP. But yes the spinning beach ball. Opening a finder window takes 2-3 minutes, anything online takes several minutes, the activity monitor shows 1% of the system being used, 99% idle. I have checked the startup folder, nothing unusual.

I am trying to run your link but beach ball is still going, so it may take a while to respond. I am on my laptop for this discussion.

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Answer 3

lllaass

Level 10

210,411 points

May 21, 2015 1:33 PM in response to bleeve

Note the time of beach ball. Then open the Console app in Finder>Applications>Utilities and look for log entries at that time. Copy and paste suspicious ones here

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Answer 4

bleeve Author

Level 1

0 points

May 21, 2015 1:56 PM in response to lllaass

EtreCheck version: 2.2 (132)

Report generated 5/21/15, 1:37 PM

downloadetrecheckhttp://etresoft.com/etrecheck

hardware info

Mac mini (Late 2012) (Verified)

Mac mini - model: Macmini6,2

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: 1 interface (plural rule: one) en1: 802.11 a/b/g/n

video info

Intel HD Graphics 4000

GL-1920B 1280 x 1024 @ 60 Hz

systemsoftware info

OS X 10.10.4 (14E17e) - Uptime: 0 day (plural rule: other)0:58:8

disk info

APPLE HDD ST1000LM024 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (332.39 GB free) - 194 error (plural rule: other)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

usb info

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB-PS/2 Optical Mouse

Mitsumi Electric Apple Extended USB Keyboard

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

thunderbolt info

Apple Inc. thunderbolt_bus

gatekeeper info

Mac App Store and identified developers

kernelextensions info

/Applications/InsomniaX 2.app

[not loaded] org.binaervarianz.driver.insomnia (1.0.0d1) [Click for support]

[not loaded] org.binaervarianz.iokit.insomnia (1.0.0d1) [Click for support]

/Applications/Splashtop Streamer.app

[loaded] com.Cycling74.driver.Soundflower (1.5.2) [Click for support]

[not loaded] com.splashtop.driver.SRXDisplayCard (1.1 - SDK 10.7) [Click for support]

[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.1 - SDK 10.7) [Click for support]

/Applications/SyncMate.app

[loaded] com.eltima.SyncMate.kext (0.2.5b15) [Click for support]

/Applications/Toast 11 Titanium/Spin Doctor.app

[loaded] com.hzsystems.terminus.driver (4) [Click for support]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (4.3.14) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.14) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.14) [Click for support]

[loaded] org.virtualbox.kext.VBoxUSB (4.3.14) [Click for support]

/Library/Extensions

[not loaded] foo.tap (1.0) [Click for support]

[not loaded] foo.tun (1.0) [Click for support]

/Library/Parallels/Parallels Service.app

[not loaded] com.parallels.kext.prl_hid_hook (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_hypervisor (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_netbridge (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_usb_connect (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_vnic (7.0 15107.796624) [Click for support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]

[not loaded] com.contourdesign.driver.shuttle (2.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Click for support]

[not loaded] com.leapfrog.codeless.kext (2) [Click for support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]

[not loaded] com.novatelwireless.driver.3G (2.0.6) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) [Click for support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7) [Click for support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (1.0.1) [Click for support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (1.0.5) [Click for support]

[not loaded] com.sierrawireless.driver.SierraSupport (1.4.7) [Click for support]

[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.1) [Click for support]

[not loaded] com.sierrawireless.driver.SierraSwitchKicker (1.0.0) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GControl (2.0.6) [Click for support]

[not loaded] com.novatelwireless.driver.3GData (2.0.6) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

startupitems info

NMTCPSettingsTuning: Path: /System/Library/StartupItems/NMTCPSettingsTuning

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

startupitemsdeprecated

launchagents info

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.ntr.NTRconnect.Aqua.plist [Click for support] [Click for details]

[not loaded] com.ntr.NTRconnect.LoginWindow.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.parallels.desktop.launch.plist [Click for support]

[loaded] com.parallels.DesktopControlAgent.plist [Click for support]

[running] com.parallels.vm.prl_pcproxy.plist [Click for support]

[running] com.seagate.SeagateStorageGauge.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]

[failed] jp.co.canon.CUPSCMFP.BG.plist [Click for support] [Click for details]

[failed] jp.co.canon.UFR2.BG.plist [Click for support] [Click for details]

[running] syncmateStarter.plist [Click for support]

launchdaemons info

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.backblaze.bzserv.plist [Click for support]

[loaded] com.bombich.ccc.plist [Click for support]

[running] com.elgato.EyeConnect.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[failed] com.memeo.Memeod.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[not loaded] com.palm.novacomd [Click for support]

[running] com.palm.novacomd.plist [Click for support]

[running] com.parallels.desktop.launchdaemon.plist [Click for support]

[loaded] com.sierrawireless.SWoCTool.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[not loaded] org.virtualbox.startup.plist [Click for support]

[running] rapiback.plist [Click for support]

userlaunchagents info

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.backblaze.bzbmenu.plist [Click for support]

[running] com.leapfrog.connect.monitor.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]

[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]

loginitems info

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

iTunes Application (/Applications/iTunes.app)

Google Chrome Application (/Applications/Google Chrome.app)

Air Video Server HD Application (/Applications/Air Video Server HD.app)

CleanMyMac 3 Menu UNKNOWN (missing value)

Activity Monitor Application (/Applications/Utilities/Activity Monitor.app)

internetplugins info

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

CouponPrinter-FireFox: Version: Version 1.1.5

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 9.5.5 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 20 Check version

safariextensions info

Aimersoft Video Converter

audioplugins info

DVCPROHDAudio: Version: 1.3.2

preferencepanes info

Backblaze Backup [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Java [Click for support]

MacFUSE (Tuxera) [Click for support]

timemachine info

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 666.95 GB

Destinations:

CamMed1 [Local]

Total size: 3.00 TB

Total number of backups: 57

Oldest backup: 2014-08-09 16:00:33 +0000

Last backup: 2014-10-14 00:37:47 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.35 GB X 3)

cpu info

14% Activity Monitor

8% sysmond

6% WindowServer

1% fontd

0% Dock

memory info

1.05 GB kernel_task

344 MB Google Chrome Helper(5)

229 MB mds_stores

180 MB mdworker(12)

147 MB Google Chrome

vm info

8.25 GB Free RAM

7.74 GB Used RAM

0 B Swap Used

diagnostics info

May 21, 2015, 12:30:20 PM Self test - passed

May 19, 2015, 02:54:31 PM /Library/Logs/DiagnosticReports/Uninstall DivX for Mac_2015-05-19-145431_[redacted].hang

May 19, 2015, 11:13:07 AM /Library/Logs/DiagnosticReports/CleanMyMac 3_2015-05-19-111307_[redacted].hang

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Answer 5

bleeve Author

Level 1

0 points

May 21, 2015 2:11 PM in response to lllaass

.

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Answer 6

lllaass

Level 10

210,411 points

May 21, 2015 2:19 PM in response to bleeve

This may indicate a HD problem.

Macintosh HD (disk0s2) / : 999.35 GB (332.39 GB free) - 194 error (plural rule: other)

Boot to Recovery and using Disk Utility repair the HD and repair permissions.

Note any repairs made

OS X: About OS X Recovery

Remove CleanMyMac

Re: CleanMyMAc Removal

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Answer 7

bleeve Author

Level 1

0 points

May 21, 2015 2:21 PM in response to lllaass

Ok, thanks, I will do that right now.

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Answer 8

Linc Davis

Level 10

209,535 points

May 21, 2015 2:49 PM in response to bleeve

DO NOT try to repair the disk and DO NOT remove any software. It's almost certain from your description that the startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 9

bleeve Author

Level 1

0 points

May 21, 2015 3:04 PM in response to Linc Davis

I just read this after verifying but before hitting "repair". Linc, I was hoping to handle this at home, but it sounds like you think that's a bad Idea. I attached the results of the verify:

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Answer 10

Linc Davis

Level 10

209,535 points

May 21, 2015 3:14 PM in response to bleeve

That confirms that the drive is failing. I hope you backed up before you did that. You can't solve this problem with Disk Utility.

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Answer 11

bleeve Author

Level 1

0 points

May 21, 2015 3:36 PM in response to Linc Davis

Thank you so much for the help here, I really appreciate it. I did back up, but all the important stuff I have on an external HD anyway. So is it still critical to take it to apple, or can I repair disk myself?

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Answer 12

Linc Davis

Level 10

209,535 points

May 21, 2015 4:31 PM in response to bleeve

The drive is not officially user-replaceable, although you can find unofficial instructions for replacing it on various websites. But even if you want to try it, you should first have the machine tested by Apple to make sure the drive is at fault rather than some other component.

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Answer 13

MadMacs0

Level 5

5,221 points

May 21, 2015 4:59 PM in response to bleeve

The hard drive issue must be taken care of immediately, but there are a couple of other things I feel need to be pointed out.

The NDA you signed when you agreed to testing the OS X version you are using precludes you from posting something like EtreCheck results here. There may be another forum where you can get help, but only release versions of Apple software are to be discussed here. That may also cause you problems in getting the help you need from Apple Technical Support.

You appear to have a lot of third party software that may be contributing to the slow-downs you are seeing. Once you get the computer up and running again, take a hard look at what you have to make sure you still need it, that it's compatible with Yosemite and fully up-to-date. A couple of specifics are the items shown as Startup Items which are no longer working for you and Seagate driver software which should not be needed as OS X drivers should provide all you need for any modern drive.

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