my iphone 6plus 64gb hangs frequently and i have to lock the screen and unlock for it to respond,

Question

my iphone 6plus 64gb hangs frequently and i have to lock the screen and unlock for it to respond,

my iphone 6plus 64gb hangs frequently and i have to lock the screen and unlock for it to respond, am running iOS8.3 how can i fix this? I have It also displays white hairlines from top to bottom at random intervals, have never dropped or exposed the phone to water or moisture. I have already tried hard and soft reset as well but its still the same. Both behaviours started about 2 weeks ago. Please help.

iPhone 6 Plus, iOS 8.3

Posted on May 21, 2015 2:23 PM

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Answer 1

Best reply

jeremy_v

Community Specialist

May 23, 2015 2:39 PM in response to thegrahamfarai

Hi thegrahamfarai,

Thank you for visiting Apple Support Communities.

It sounds like your iPhone 6 Plus is becoming unresponsive, and you also see white vertical lines on the screen from time to time.

Restarting your device was a good troubleshooting step. Since the situation continues, I'd recommend these steps from Get help with the screen on your iPhone, iPad, or iPod touch:

If restarting or resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.

All the best,

Jeremy

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Answer 2

May 24, 2015 1:25 PM in response to jeremy_v

Ok after i tried what you suggested it seemed to have worked until today the problem started again. I think i will take it back to get a replacement unless if i find another solution.

Thanks anyway.

Graham

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