thegrahamfarai
Level 1
(0 points)
Q: my iphone 6plus 64gb hangs frequently and i have to lock the screen and unlock for it to respond,
my iphone 6plus 64gb hangs frequently and i have to lock the screen and unlock for it to respond, am running iOS8.3 how can i fix this? I have It also displays white hairlines from top to bottom at random intervals, have never dropped or exposed the phone to water or moisture. I have already tried hard and soft reset as well but its still the same. Both behaviours started about 2 weeks ago. Please help.
iPhone 6 Plus, iOS 8.3
jeremy_v
Community Specialists
Hi thegrahamfarai,
Thank you for visiting Apple Support Communities.
It sounds like your iPhone 6 Plus is becoming unresponsive, and you also see white vertical lines on the screen from time to time.
Restarting your device was a good troubleshooting step. Since the situation continues, I'd recommend these steps from Get help with the screen on your iPhone, iPad, or iPod touch:
- If restarting or resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
All the best,
Jeremy
