Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: arcbc30
arcbc30 Author
User level: Level 1
5 points

Itunes/bonjour new install problems.

I just built a new computer and am running windows 7. Ifter installing itunes at the first start u of Itunes I get a notice that says Bounjour has been disabled and Itunes is not able to connect to ITunes.


I have deleted all antivirus software and totally disabled my firewall and the problem persists as advised here:

iTunes for Windows: Bonjour alert due to firewall, security, or proxy software

http://support.apple.com/kb/TS3448


Resolve issues between iTunes and security software

http://support.apple.com/kb/TS3125

Bounjour is shown in my programs list as installed

Bonjour is shown in the services list running and set to run automatically.

I have uninstalled and reinstalled itunes 3 times- problems persist

Bounjour does not show up in the internet explorer sub menue as it is indicated it should here:

Bonjour for Windows: How to tell if it successfully installed

http://support.apple.com/kb/HT2703


I am out of ideas, can anyone help?

Posted on May 21, 2015 4:47 PM

Reply
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,725 points

Posted on May 22, 2015 5:11 PM

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

View in context
1 reply
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,725 points

May 22, 2015 5:11 PM in response to arcbc30

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

Reply

Itunes/bonjour new install problems.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up