iTunes crashing

Question

I have a couple year old iMac 27 with up to date software, but recently I had a lot of things open and iTunes hung up. Ever since, iTunes will not open.  It will crash.  I tried an OS X reinstall but that did not help.  Suggestions?

turingtest2 · Answer

There are hints that a couple of iTunes related utilities might trigger this issue. For some opening a song or the iTunes Library.itl in Finder works around that issue. Alternatively you could try uninstalling any such utility.The other approach is to try to reinstall the current 12.6.1 version of iTunes from https://www.apple.com/itunes/download/ or if that doesn&#x27;t fix it roll back to one of the recent builds. Here is one of many guides on how to uninstall iTunes from a Mac: http://www.inforaid.com/how-to-uninstall-itunes-from-mac-os-x-best-method/. These are direct links to the iTunes12.5.5.dmg or Tunes12.6.dmg installers on Apple&#x27;s servers. See also Empty/corrupt iTunes library after upgrade/crash for steps to roll back to the pre upgrade version of your iTunes database.tt2

M90 · Answer

17/05/2017 18:47:29.033 SystemUIServer[2512]: Composited image scale (0x) does not match requested scale (2x) for binding BundleBinding [0x503] URL: file:///Applications/iTunes.app/ bundle identifier: com.apple.iTunes.  1   IconServices                        0x00007fff8e181da1 ___ZN18IconImageRequestor35generateCGImageFromBindingResourcesEU13block_pointer FvP7CGImageE_block_invoke + 448  2   IconServices                        0x00007fff8e17b278 ___ZN8ISClient23GenerateCacheImageAsyncEP10_LSBindingjjU13block_pointerFvP8ISDi gestjj11ISSizeRangeyE_block_invoke + 727  3   IconServices                        0x00007fff8e17bcbc ___ZN13XPCConnection11postMessageEPvU13block_pointerFvS0_E_block_invoke + 66  4   libxpc.dylib                        0x00007fff939b5ca2 _xpc_connection_reply_callout + 47  5   libxpc.dylib                        0x00007fff939b5c2e _xpc_connection_call_reply + 36  6   libdispatch.dylib                   0x00007fff8bfdb28d _dispatch_client_callout + 8  7   libdispatch.dylib                   0x00007fff8bfdf7e3 _dispatch_async_redirect_invoke + 154  8   libdispatch.dylib                   0x00007fff8bfdb28d _dispatch_client_callout + 8  9   libdispatch.dylib                   0x00007fff8bfdd082 _dispatch_root_queue_drain + 326  10  libdispatch.dylib                   0x00007fff8bfde177 _dispatch_worker_thread2 + 40  11  libsystem_pthread.dylib             0x00007fff948c0ef8 _pthread_wqthread + 314  12  libsystem_pthread.dylib             0x00007fff948c3fb9 start_wqthread + 13Please help. Thanks. I tried reinstalling Macosx but it didn&#x27;t help, i tried safe mode it didn&#x27;t work, I tried emptying cache it didn&#x27;t work, i tried reboot it didn&#x27;t work

M90 · Answer

17/05/2017 18:47:29.033 SystemUIServer[2512]: Composited image scale (0x) does not match requested scale (2x) for binding BundleBinding [0x503] URL: file:///Applications/iTunes.app/ bundle identifier: com.apple.iTunes.  1   IconServices                        0x00007fff8e181da1 ___ZN18IconImageRequestor35generateCGImageFromBindingResourcesEU13block_pointer FvP7CGImageE_block_invoke + 448  2   IconServices                        0x00007fff8e17b278 ___ZN8ISClient23GenerateCacheImageAsyncEP10_LSBindingjjU13block_pointerFvP8ISDi gestjj11ISSizeRangeyE_block_invoke + 727  3   IconServices                        0x00007fff8e17bcbc ___ZN13XPCConnection11postMessageEPvU13block_pointerFvS0_E_block_invoke + 66  4   libxpc.dylib                        0x00007fff939b5ca2 _xpc_connection_reply_callout + 47  5   libxpc.dylib                        0x00007fff939b5c2e _xpc_connection_call_reply + 36  6   libdispatch.dylib                   0x00007fff8bfdb28d _dispatch_client_callout + 8  7   libdispatch.dylib                   0x00007fff8bfdf7e3 _dispatch_async_redirect_invoke + 154  8   libdispatch.dylib                   0x00007fff8bfdb28d _dispatch_client_callout + 8  9   libdispatch.dylib                   0x00007fff8bfdd082 _dispatch_root_queue_drain + 326  10  libdispatch.dylib                   0x00007fff8bfde177 _dispatch_worker_thread2 + 40  11  libsystem_pthread.dylib             0x00007fff948c0ef8 _pthread_wqthread + 314  12  libsystem_pthread.dylib             0x00007fff948c3fb9 start_wqthread + 13Please help. It started crashing after the software update. safe mode, emptying cache, rebooting, reinstalling, installing new version of macosx didn&#x27;t help

Limnos · Answer

Hold down the option/alt key while starting iTunes and create a test library. Does it work?

Ashford Little · Answer

Thanks for your reply, but it does not.  This is the message I&#x27;m getting when I try to open it.

Limnos · Answer

Can you start iTunes when logged into a different user account?

Ashford Little · Answer

No, it crashes immediately.  It won&#x27;t open.  Once I click on the icon on my desktop, it bounces for a bit, then I get the error message I posted.  Thanks for your reply.

Linc Davis · Answer

Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.Step 1For this step, the title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.In the top right corner of the Console window, there&#x27;s a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.Step 2In the Console window, select          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.I know the report is long, maybe several hundred lines. Please post all of it anyway.If you don&#x27;t see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report—they&#x27;re very long and rarely helpful.When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That&#x27;s a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Ashford Little · Answer

5/22/15 9:03:21.650 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:18:22.167 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:33:22.367 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:34:48.610 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;com.apple.WebKit.Networking-write (_dbWriteConnection&#x3D;0x7fb8d04f4130) insert SQL stmnt. is nil for item: https://www.apple.com/ac/globalheader/1.0/images/tab_itunes.svg[apple.com]Thank you for your reply.

Ashford Little · Answer

5/22/15 9:03:21.650 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:18:22.167 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:33:22.367 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;Safari-write (_dbWriteConnection&#x3D;0x7fb8d059e420) insert SQL stmnt. is nil for item: https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/signSapSetupCert5/22/15 9:34:48.610 AM nsurlstoraged[294]: writeDBwithCachedResponse-ERROR: task-mgr&#x3D;com.apple.WebKit.Networking-write (_dbWriteConnection&#x3D;0x7fb8d04f4130) insert SQL stmnt. is nil for item: https://www.apple.com/ac/globalheader/1.0/images/tab_itunes.svg[apple.com]

Ashford Little · Answer

0x10d69f000 -        0x10d6ccfff  com.apple.iTunesLibrary (12.1.2 - 12.1.2.27) &lt;DC882FF7-8E33-3218-A460-6FC634CA28C3&gt; /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary       0x1209f1000 -        0x1209f8ff7  com.apple.iLMBiTunesPlugin (2.9.2 - 484) &lt;ED697A6E-F032-3717-9F07-765BDCB20092&gt; /Library/Application Support/iLifeMediaBrowser/*/iLMBiTunesPlugin  0x1079df000 -        0x107a0cfff  com.apple.iTunesLibrary (12.1.2 - 12.1.2.27) &lt;DC882FF7-8E33-3218-A460-6FC634CA28C3&gt; /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary  0x1079df000 -        0x107a0cfff  com.apple.iTunesLibrary (12.1.2 - 12.1.2.27) &lt;DC882FF7-8E33-3218-A460-6FC634CA28C3&gt; /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary       0x10de30000 -        0x10de5dfff  com.apple.iTunesLibrary (12.1.2 - 12.1.2.27) &lt;DC882FF7-8E33-3218-A460-6FC634CA28C3&gt; /Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibraryProcess:               iTunes [722]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesBuild Info:            iTunes-1200012001002027~2Responsible:           iTunes [722]    __TEXT                 0000000104cf4000-00000001064bd000 [ 23.8M] r-x/rwx SM&#x3D;COW  /Applications/iTunes.app/Contents/MacOS/iTunesThread 0:: iTunes main  Dispatch queue: com.apple.main-thread0   com.apple.iTunes               0x00000001050bceb2 0x104cf4000 + 39686901   com.apple.iTunes               0x000000010520c2b8 0x104cf4000 + 53418802   com.apple.iTunes               0x000000010520be65 0x104cf4000 + 53407733   com.apple.iTunes               0x000000010520f8a9 0x104cf4000 + 53556894   com.apple.iTunes               0x000000010520f81e 0x104cf4000 + 535555010  com.apple.iTunes               0x00000001054abb8e 0x104cf4000 + 809255811  com.apple.iTunes               0x0000000104cf61d4 0x104cf4000 + 86602   com.apple.iTunes               0x0000000105b9e2ed 0x104cf4000 + 153771333   com.apple.iTunes               0x0000000105b82adf 0x104cf4000 + 152644794   com.apple.iTunes               0x0000000105bdad54 0x104cf4000 + 156255565   com.apple.iTunes               0x0000000105bc8920 0x104cf4000 + 155507526   com.apple.iTunes               0x0000000105beeec9 0x104cf4000 + 157078497   com.apple.iTunes               0x0000000104e3d697 0x104cf4000 + 13492718   com.apple.iTunes               0x0000000105a0320a 0x104cf4000 + 13693450       0x104cf4000 -        0x1064bcfef  com.apple.iTunes (12.1.2 - 12.1.2.27) &lt;81956818-2CF7-3C8B-B606-04FF7F743077&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x106908000 -        0x10698aff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;A8C24FDB-80B4-34DA-BBE8-E44833212BAD&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x106a12000 -        0x106c13fff  com.apple.iad.iAdCore (1.0 - 1) &lt;5AB566C8-44B1-3519-844B-3F7111C6FC89&gt; /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re       0x106d43000 -        0x106f04fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) &lt;EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib       0x106f1d000 -        0x106f41fff +libgnsdk_link.3.06.1.dylib (3.6.1) &lt;C17F4C03-380C-3893-80B2-0A3213683CFA&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib       0x106f4f000 -        0x1070a7ff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) &lt;F71695A1-CB46-372F-A8DE-2EFCD9A06767&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib       0x10716a000 -        0x1071b6ff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) &lt;2D7CA505-0F66-3528-AE7C-719B58B827F9&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib       0x107255000 -        0x1072a0fff +libgnsdk_submit.3.06.1.dylib (3.6.1) &lt;D302DD68-8BB0-3FA1-8C16-75D4C08EABC2&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylibProcess:               iTunes [769]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesBuild Info:            iTunes-1200012001002027~2Responsible:           iTunes [769]    __TEXT                 000000010ddda000-000000010f5a3000 [ 23.8M] r-x/rwx SM&#x3D;COW  /Applications/iTunes.app/Contents/MacOS/iTunesThread 0:: iTunes main  Dispatch queue: com.apple.main-thread6   com.apple.iTunes               0x000000010e1410ed 0x10ddda000 + 35678537   com.apple.iTunes               0x000000010e12a7fd 0x10ddda000 + 34754538   com.apple.iTunes               0x000000010e1348ce 0x10ddda000 + 35166229   com.apple.iTunes               0x000000010dfc03c1 0x10ddda000 + 199161710  com.apple.iTunes               0x000000010dfc36b7 0x10ddda000 + 200466311  com.apple.iTunes               0x000000010e66b64e 0x10ddda000 + 898414212  com.apple.iTunes               0x000000010e2f2381 0x10ddda000 + 534208113  com.apple.iTunes               0x000000010e2f1e65 0x10ddda000 + 534077314  com.apple.iTunes               0x000000010e2f58a9 0x10ddda000 + 535568915  com.apple.iTunes               0x000000010e2f581e 0x10ddda000 + 535555021  com.apple.iTunes               0x000000010e591b8e 0x10ddda000 + 809255822  com.apple.iTunes               0x000000010dddc1d4 0x10ddda000 + 86602   com.apple.iTunes               0x000000010ec842ed 0x10ddda000 + 153771333   com.apple.iTunes               0x000000010ec68adf 0x10ddda000 + 152644794   com.apple.iTunes               0x000000010ecc0d54 0x10ddda000 + 156255565   com.apple.iTunes               0x000000010ecae920 0x10ddda000 + 155507526   com.apple.iTunes               0x000000010ecd4ec9 0x10ddda000 + 157078497   com.apple.iTunes               0x000000010df23697 0x10ddda000 + 13492718   com.apple.iTunes               0x000000010eae920a 0x10ddda000 + 136934506   com.apple.iTunes               0x000000010eae8c14 0x10ddda000 + 136919247   com.apple.iTunes               0x000000010eae920a 0x10ddda000 + 13693450       0x10ddda000 -        0x10f5a2fef  com.apple.iTunes (12.1.2 - 12.1.2.27) &lt;81956818-2CF7-3C8B-B606-04FF7F743077&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x10f9ee000 -        0x10fa70ff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;A8C24FDB-80B4-34DA-BBE8-E44833212BAD&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x10faf5000 -        0x10fcf6fff  com.apple.iad.iAdCore (1.0 - 1) &lt;5AB566C8-44B1-3519-844B-3F7111C6FC89&gt; /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re       0x10fe24000 -        0x10ffe5fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) &lt;EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib       0x10fffa000 -        0x11001efff +libgnsdk_link.3.06.1.dylib (3.6.1) &lt;C17F4C03-380C-3893-80B2-0A3213683CFA&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib       0x110025000 -        0x11017dff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) &lt;F71695A1-CB46-372F-A8DE-2EFCD9A06767&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib       0x110241000 -        0x11028dff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) &lt;2D7CA505-0F66-3528-AE7C-719B58B827F9&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib       0x110327000 -        0x110372fff +libgnsdk_submit.3.06.1.dylib (3.6.1) &lt;D302DD68-8BB0-3FA1-8C16-75D4C08EABC2&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylibProcess:               iTunes [413]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesBuild Info:            iTunes-1200012001002027~2Responsible:           iTunes [413]    __TEXT                 00000001023b8000-0000000103b81000 [ 23.8M] r-x/rwx SM&#x3D;COW  /Applications/iTunes.app/Contents/MacOS/iTunesThread 0:: iTunes main  Dispatch queue: com.apple.main-thread9   com.apple.iTunes               0x0000000102fb07b6 0x1023b8000 + 1255211810  com.apple.iTunes               0x00000001028d0352 0x1023b8000 + 534203411  com.apple.iTunes               0x00000001028cfe65 0x1023b8000 + 534077312  com.apple.iTunes               0x00000001028d38a9 0x1023b8000 + 535568913  com.apple.iTunes               0x00000001028d381e 0x1023b8000 + 535555019  com.apple.iTunes               0x0000000102b6fb8e 0x1023b8000 + 809255820  com.apple.iTunes               0x00000001023ba1d4 0x1023b8000 + 86602   com.apple.iTunes               0x00000001032622ed 0x1023b8000 + 153771333   com.apple.iTunes               0x0000000103246adf 0x1023b8000 + 152644794   com.apple.iTunes               0x000000010329ed54 0x1023b8000 + 156255565   com.apple.iTunes               0x000000010328c920 0x1023b8000 + 155507526   com.apple.iTunes               0x00000001032b2ec9 0x1023b8000 + 157078497   com.apple.iTunes               0x0000000102501697 0x1023b8000 + 13492718   com.apple.iTunes               0x00000001030c720a 0x1023b8000 + 136934506   com.apple.iTunes               0x00000001030c6c14 0x1023b8000 + 136919247   com.apple.iTunes               0x00000001030c720a 0x1023b8000 + 13693450       0x1023b8000 -        0x103b80fef  com.apple.iTunes (12.1.2 - 12.1.2.27) &lt;81956818-2CF7-3C8B-B606-04FF7F743077&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x103fcc000 -        0x10404eff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;A8C24FDB-80B4-34DA-BBE8-E44833212BAD&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x1040d5000 -        0x1042d6fff  com.apple.iad.iAdCore (1.0 - 1) &lt;5AB566C8-44B1-3519-844B-3F7111C6FC89&gt; /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re       0x104406000 -        0x1045c7fff +libgnsdk_dsp.3.06.1.dylib (3.6.1) &lt;EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib       0x1045dd000 -        0x104601fff +libgnsdk_link.3.06.1.dylib (3.6.1) &lt;C17F4C03-380C-3893-80B2-0A3213683CFA&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib       0x10460a000 -        0x104762ff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) &lt;F71695A1-CB46-372F-A8DE-2EFCD9A06767&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib       0x10482a000 -        0x104876ff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) &lt;2D7CA505-0F66-3528-AE7C-719B58B827F9&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib       0x104915000 -        0x104960fff +libgnsdk_submit.3.06.1.dylib (3.6.1) &lt;D302DD68-8BB0-3FA1-8C16-75D4C08EABC2&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylibProcess:               iTunes [516]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesBuild Info:            iTunes-1200012001002027~2Responsible:           iTunes [516]    __TEXT                 00000001029a8000-0000000104171000 [ 23.8M] r-x/rwx SM&#x3D;COW  /Applications/iTunes.app/Contents/MacOS/iTunesThread 0:: iTunes main  Dispatch queue: com.apple.main-thread10  com.apple.iTunes               0x0000000102ec5551 0x1029a8000 + 536302511  com.apple.iTunes               0x000000010315fb61 0x1029a8000 + 809251312  com.apple.iTunes               0x00000001029aa1d4 0x1029a8000 + 86602   com.apple.iTunes               0x00000001038522ed 0x1029a8000 + 153771333   com.apple.iTunes               0x0000000103836adf 0x1029a8000 + 152644794   com.apple.iTunes               0x000000010388ed54 0x1029a8000 + 156255565   com.apple.iTunes               0x000000010387c920 0x1029a8000 + 155507526   com.apple.iTunes               0x00000001038a2ec9 0x1029a8000 + 157078497   com.apple.iTunes               0x0000000102af1697 0x1029a8000 + 13492718   com.apple.iTunes               0x00000001036b720a 0x1029a8000 + 13693450       0x1029a8000 -        0x104170fef  com.apple.iTunes (12.1.2 - 12.1.2.27) &lt;81956818-2CF7-3C8B-B606-04FF7F743077&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x1045bf000 -        0x104641ff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;A8C24FDB-80B4-34DA-BBE8-E44833212BAD&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x1046ca000 -        0x1048cbfff  com.apple.iad.iAdCore (1.0 - 1) &lt;5AB566C8-44B1-3519-844B-3F7111C6FC89&gt; /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re       0x1049fa000 -        0x104bbbfff +libgnsdk_dsp.3.06.1.dylib (3.6.1) &lt;EC2BBC33-8463-3C4A-BFF7-3A66DDC8D2BF&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.3.06.1.dylib       0x104bd0000 -        0x104bf4fff +libgnsdk_link.3.06.1.dylib (3.6.1) &lt;C17F4C03-380C-3893-80B2-0A3213683CFA&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_link.3.06.1.dylib       0x104bfb000 -        0x104d53ff7 +libgnsdk_manager.3.06.1.dylib (3.6.1) &lt;F71695A1-CB46-372F-A8DE-2EFCD9A06767&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_manager.3.06.1.dylib       0x104e1b000 -        0x104e67ff7 +libgnsdk_musicid.3.06.1.dylib (3.6.1) &lt;2D7CA505-0F66-3528-AE7C-719B58B827F9&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.3.06.1.dylib       0x104f05000 -        0x104f50fff +libgnsdk_submit.3.06.1.dylib (3.6.1) &lt;D302DD68-8BB0-3FA1-8C16-75D4C08EABC2&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.3.06.1.dylib

Linc Davis · Answer

Back up all data.Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C: ~/Library/CachesIn the Finder, select          Go ▹ Go to Folder...from the menu bar and paste into the box that opens by pressing command-V. You won&#x27;t see what you pasted because a line break is included. Press return. A folder named "Caches" should open. Move the contents of that folder to the Trash. Log out or restart the computer. Empty the Trash. Test.

Ashford Little · Answer

Thanks very much for your responses.  A couple of quick questions before I pursue your approach.  You mention backing up all data.  What are the chances of losing any data while performing this operation?  Also, the data that I&#x27;m most worried about losing is both my photos library and the regular data files.  I assume that the iTune music library is backed up online and would repopulate is any issue arose.  Correct?

Linc Davis · Answer

What are the chances of losing any data while performing this operation?If you back up, none. If you have no backups, you&#x27;re eventually going to lose all your data whether you follow the instructions or not.the data that I&#x27;m most worried about losing is both my photos library and the regular data files.Those won&#x27;t be touched if you do as suggested. The cache files are automatically generated and contain no irreplaceable data.

Ashford Little · Answer

Thank you.  I use a variety of backup methods, but will ensure that the photos are backed up before proceeding.  Thanks once again.