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Deleted apple ID

Hi


I deleted my old Apple ID some time ago and changed to a new Apple ID as I no longer used the old email account.


However icloud on my ipad 2 is still logged into the old Apple ID. I still have the password but still cannot gain access to switch off the icloud account.


My itunes account is working on the ipad with the new apple id and there are no issues.


So how can I log out of the icloud when the apple Id is no longer recognised?


Any suggestions greatfully received.


Regards


Tony

iPad 2, iOS 8.1

Posted on May 22, 2015 2:49 AM

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Question marked as Best reply

Posted on May 22, 2015 5:49 AM

Welcome to the Apple community.


If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.


This feature has been introduced to make stolen phones useless to those that have stolen them.


However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.


The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.


You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


This article provides more information about Activation Lock.

2 replies
Question marked as Best reply

May 22, 2015 5:49 AM in response to AR van Bergenhenegouwen

Welcome to the Apple community.


If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.


This feature has been introduced to make stolen phones useless to those that have stolen them.


However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.


The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.


You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


This article provides more information about Activation Lock.

Deleted apple ID

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