How do I remove rover.ebay malware or adware from my mac?

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Level 1

0 points

How do I remove rover.ebay malware or adware from my mac?

I am running OSX 10.9.5 using Safari and have lately been getting these random pop-ups regarding rover.ebay. The pop-ups occur when I am in my yahoo mail program. I am unable to do anything until I hit the cancel button on the actual pop-up. But then it eventually just comes back - sometimes immediately. I don't know what this is but I assume it is some kind of virus as I don't see it on my other mac and use ebay on there as well. I would like to remove this. I have scanned with Mcafee's trial copy and run safe mac's adware medic but nothing was found.

MacBook Pro, OS X Mavericks (10.9.5)

Posted on May 22, 2015 12:18 AM

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Answer 1

thunderzzz

Level 6

8,452 points

May 22, 2015 12:25 AM in response to jayme43110

Follow the instructions on this web page in order to manually remove adware from your mac: https://support.apple.com/en-us/HT203987

You may also find adware removal guide on this page http://www.thesafemac.com/arg-identification/

Install adblock for your browser: https://adblockplus.org/

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Answer 2

thomas_r.

Level 7

31,989 points

May 22, 2015 3:22 AM in response to jayme43110

jayme43110 wrote:

I have scanned with [...] safe mac's adware medic but nothing was found.

In that case, see:

http://www.adwaremedic.com/kb/unsolved.php

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

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Answer 3

Linc Davis

Level 10

209,547 points

May 22, 2015 5:41 AM in response to jayme43110

It's not a virus. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.

After closing the malicious page, from the menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

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