iTunes and the usage panel on iPhone 6 Plus disagree about the available space

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iTunes and the usage panel on iPhone 6 Plus disagree about the available space

The usage panel in my iPhone 6 (16gb) Plus's settings (Settings > General > Usage) disagrees with iTune's report of available space.

iTunes (2.11 GB free):

iPhone usage (837 MB free):

Any ideas how to make these figures sync? I have tried syncing multiple times in iTunes. I have backed up the phone, but I don't want to have to go through another wipe and restore.

iPhone 6 Plus, iOS 8.3, iTunes 12.1.2.27 in OSX 10.10.3

Posted on May 22, 2015 9:43 AM

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Answer 1

Jun 13, 2015 9:32 PM in response to htmaxpower

I have the same problem and have also been unable to reconcile it. Like you, I'm running iOS 8.3, iTunes 12.1.2.27, and OSX 10.10.3, but I've got the regular iPhone 6 (16GB), not the Plus.

iTunes says 2.56 GB free:

iPhone says 627 MB free:

So yup, same boat. Seems to me that the iPhone's report is what matters -- or at least, it started yelling at me that I was completely out of space until I deleted a bunch of stuff (despite iTunes telling me I had multiple gigs free).

Also curious about how to get the numbers to agree. Or, some explanation for why they don't agree.

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