Call History showing up on another iPhone

Hi,


Hopefully you can help.


I use my phone for business and we have noticed in the last few days that all of the calls I make and receive are appearing in my wife's iPhone recent call history?


I have hunted high and low in settings on both phones but with no joy.


It is only affecting calls i make, not the other way round? so i am not seeing calls my wife makes on her phone in my recent call history?


[Re-Titled by Moderator]


It is also not affecting text messages...

We are both using the same iCloud account but the inconsistencies above suggest its something more involved (or very simple!)


The slightly odd thing is that it only seems to do it when my phone is at home, i went out this afternoon and the calls made/received have not appeared on her history. so maybe its a wifi thing?...but...


I also phoned vodafone when i got home to see if they could help (they couldn't!) and that short dial number is also not appearing on her history?

iPhone 5s, iOS 8.3

Posted on May 22, 2015 10:46 AM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2015 4:58 AM

John The Silent Musician wrote:



FYI we share icloud because it allows us to have a synchronized calendar, "find my iphone" and contacts under the same account. But this **** is weird. If I find anything, I'll share it here.

It is not weird. It is working as it is meant to. iDevices that share the same Apple/iCloud ID will have content synched amongst the devices, and will "ring" once a call is received if the Handoff/Continuity feature is enabled and therefore you will see calls on the log of both phones. Handoff will only work if the two devices are on the same Wifi network.


If you want to "synch" calendars, share a calendar only or use the Family share feature:

Family Sharing - Apple Support

1,397 replies

Sep 15, 2016 11:32 PM in response to RexRox

That is for signing in to the iTunes & App Store. That way, everyone has access to the iTunes and App Libraries. Having multiple people using on Apple ID for iTunes & App Store is not a problem until someone wants to go to college, or get a divorce, and then all of the purchases are under the one Apple ID that you used for this process. So, you need to consider whether that is a problem for you or not.


It is the Apple ID you use to sign into iCloud that should always be unique for each individual user. If you have 5 iPhones that all are signed into your iCloud account, that is fine. But you don't want your iCloud account singed in to your nephew's device, or you would get his texts, phone calls, or phone call logs, Contacts, Calendars, Photos, Messages, basically, anything that sync's to iCloud would be shared.


Best of luck,


GB

Sep 16, 2016 12:26 AM in response to gail from maine

Hi Gail,


"...basically, anything that sync's to iCloud would be shared."
This is actually the key point. Our devices are explicitly set to NOT share this information.
Of our 3 x iPhones and 1 x iPad the sharing is only happening between two phones - an iPhone 5s and iPhone 6s.
As has been said by many, many posters with this problem - if it was 'expected behaviour' then it would be happening across all devices.

Clearly it is not.

I should also add that we shared an ID for years without any of these problems and then I think it was iOS9 when the problems all started.
I'm no tech-guru but seems to be that the roll-out of HandOff & Continuity is when this can all be tracked back to. There seems to be some sort of bug impacting a limited number of users.
Fact is people do share an ID for a whole host of reasons, in my discussions with Apple techs they have clearly said that's no problem, but there is something going wrong somewhere for some folks.
If there was another solution for sharing all of our Calendars & Contacts I'd be using it but Apple haven't come up with an adequate alternative yet.

Sep 16, 2016 2:24 AM in response to barneyman

I share between multiple iPhones... Its odd.. and probably shouldn't happen.. especially since you can pretty much pick what you want to share between devices...


In any case.. turn off icloud drive on at least one phone..


for all the people saying "icloud accounts are not meant to be shared" are dumb.. they are not helpful... and yes.. there are many reasons why people need to use the same icloud account on different phones...

Sep 16, 2016 5:26 AM in response to cdavis179

cdavis179 wrote:


I share between multiple iPhones... Its odd.. and probably shouldn't happen.. especially since you can pretty much pick what you want to share between devices...


In any case.. turn off icloud drive on at least one phone..


for all the people saying "icloud accounts are not meant to be shared" are dumb.. they are not helpful... and yes.. there are many reasons why people need to use the same icloud account on different phones...

Look, you are free to do whatever you want with your Apple ID, and also free to live with the consequences. This is one of them.

Sep 16, 2016 12:14 PM in response to RexRox

RexRox wrote:


Hi Gail,


"...basically, anything that sync's to iCloud would be shared."
This is actually the key point. Our devices are explicitly set to NOT share this information.

The only way to ensure that you do not share iCloud information is to be signed into a different iCloud account for each person


RexRox wrote:


Hi Gail,


I should also add that we shared an ID for years without any of these problems and then I think it was iOS9 when the problems all started.
I'm no tech-guru but seems to be that the roll-out of HandOff & Continuity is when this can all be tracked back to. There seems to be some sort of bug impacting a limited number of users.
Fact is people do share an ID for a whole host of reasons, in my discussions with Apple techs they have clearly said that's no problem, but there is something going wrong somewhere for some folks.
If there was another solution for sharing all of our Calendars & Contacts I'd be using it but Apple haven't come up with an adequate alternative yet.

As long as you continue to share an iCloud ID with multiple then you will have "cross-contamination". This has always been the case, and shame on anyone who may have told you that it is "no problem" doing so. This goes for using a shared Apple ID with anything else on the device with the one exception of iTunes.


Sharing an iTunes ID is one thing. Sharing an iCloud ID is an entirely different ball of wax, and if you choose to play with it, then don't look to fellow users to help you figure out what the problem is. We don't know why the discrepancy, all we know if that when people don't share iCloud IDs, this doesn't happen ever. And when people do, this issue along with a host of others happen on a regular basis.


Why? Because iCloud IDs are not meant to be shared. And even iTunes IDs can cause issues with sharing if everyone doesn't understand that only one of them actually owns that music - whoever ends up with that iTunes ID in the end....


GB

Sep 16, 2016 12:55 PM in response to gail from maine

Family Sharing allows you to share individual photos but doesn't allow two Apple ID's to automatically share a single photo library so that every family pic is available to both spouses. It doesn't allow sharing of purchased iCloud space, and it doesn't allow sharing iTunes Match. I do not want to share an Apple ID with my wife. We do have separate Apple IDs for texting, FaceTime, Notes, Contacts, etc. But it is not optimal for the above issues, so we must share a primary account. Consequently, we're forced to give up things like Handoff, Safari bookmark and keychain syncing, in order to have all of our photos end up in the same place and share our music.


For us, the call history bug seemed to be fixed by turning off iCloud Drive. Unfortunately, this means there's one more feature we can't use. If Apple would just allow multiple Apple IDs to sync to the same Photos library and share iTunes Match, our problem would be solved. Family Sharing is a good solution for sharing between parents and kids, but not between spouses.

Oct 14, 2016 7:55 PM in response to Autocat907

This will solve the problem go to settings--Mail,contacts,calendars-- scroll down to the contacts section and click on the my info tab and change that to the correct iPhone contact email. It has to be different on each phone. . I have a personal phone and business phone and my business phone was listed as my personal contact name under my info that is why all the calls would show in recent calls. This will solve the problem.

Oct 15, 2016 10:17 AM in response to garypaul

garypaul wrote:


This will solve the problem go to settings--Mail,contacts,calendars-- scroll down to the contacts section and click on the my info tab and change that to the correct iPhone contact email. It has to be different on each phone. . I have a personal phone and business phone and my business phone was listed as my personal contact name under my info that is why all the calls would show in recent calls. This will solve the problem.

If it were that easy, this post wouldn't be 79 pages long.

Oct 15, 2016 1:32 PM in response to IdrisSeabright

Did you try this.. It worked for me. Apparently if each iPhone in setting--> contacts-->My Info has the same contact in MY INFO, call history will be shared between iPhones. You may need to make a new contact with your particular email address, but once that is done Phone History will not be shared. I know for sure this works. I had this problem as

well. I have two iPhones one for personal and one for business. Once I changed the one for Business to my business

My Info contact (which was my email address for the company I work for) the phones stopped sharing phone history.


This absolutely and positively works.. Someone in this long thread mentioned this as a solution. I am beholden to her

I take no credit for finding this solution. But it does work. If people are sharing their email address then thy will have

to get a different email address add it to their contacts, then change their My Info to that email address.


This absolutely and positively works and the Music Sharing etc will continue to work as well.


After I bought the new iPhone 7 which I use for personal and restored it from a previous backup and then restored my iPhone 6s. to a previous backup, this problem reoccurred for me. I changed the My info in the 6s to my business My Info email contact and the 7 to my personal email contact in My Info the problem ceased.

I am still able to share between both iPhones my pictures etc because I share the same apple id for iCloud.


This absolutely and positively works and I am surprised this issue continues when the solution is so simple.

Oct 15, 2016 10:00 PM in response to barneyman

Did you try this.. It worked for me. Apparently if each iPhone in setting--> contacts-->My Info has the same contact in MY INFO, call history will be shared between iPhones. You may need to make a new contact with your particular email address, but once that is done Phone History will not be shared. I know for sure this works. I had this problem as

well. I have two iPhones one for personal and one for business. Once I changed the one for Business to my business

My Info contact (which was my email address for the company I work for) the phones stopped sharing phone history.


This absolutely and positively works.. Someone in this long thread mentioned this as a solution. I am beholden to her

I take no credit for finding this solution. But it does work. If people are sharing their email address then thy will have

to get a different email address add it to their contacts, then change their My Info to that email address.


This absolutely and positively works and the Music Sharing etc will continue to work as well.


After I bought the new iPhone 7 which I use for personal and restored it from a previous backup and then restored my iPhone 6s. to a previous backup, this problem reoccurred for me. I changed the My info in the 6s to my business My Info email contact and the 7 to my personal email contact in My Info the problem ceased.

I am still able to share between both iPhones my pictures etc because I share the same apple id for iCloud.


This absolutely and positively works and I am surprised this issue continues when the solution is so simple.

Oct 16, 2016 11:15 AM in response to barneyman

sorry but I have 4 Phones (family with small kids) an Ipad and a business phone. (all Apple products) Non of them have the same "my Info" and I am still seeing missed calls and such shared across my devices. As always I like the "so called" ecosystems that I can use in my family but something happened in the last 8 9 months that has caused this problem. And no I do not wish to enable family sharing or setup accounts for my children to have a phone. Apple please if you are reading this FIX it .

Oct 16, 2016 11:30 AM in response to GammaGengar

Since you seem to have missed the actual solution in the 80 pages this thread has run so far, I'll say it again.


Stop sharing an iCloud account among multiple people. They are NOT meant to be shared.

The fact that you don't want to use the system correctly does not alter the reality of how it was intended to work.

If your children are under 13 years of age and you do not set up accounts for them using family sharing, you are committing a crime.

Oct 16, 2016 5:52 PM in response to KiltedTim

I have 3 Apple devices. All share the same apple iCloud id. I do not have this problem. However I am the sole user

on each device an iPad, iPhone 7 and iPhone 6s. For many, at least for me, is that all my iCloud back ups are using

the shared data on iCloud and I do not have to pay for more storage for each device. I pay $1 per month for 50 gig of storage. And I barely use 9 gig for all three devices, but it seemd ridiculous to have a separate iCloud id for each device. I shut off imessage forwarding. Again all the My Info contact info is different on the iPhones. I use the iPad as a wifi only device. I do have Family Sharing turned on. I do not have the problem others are having with sharing call history since I changed the My Info contact to different email contacts, which I believe is the culprit.


Also I have tested my theory. I have changed My Info to the same email contact and the call history started to

show up on both devices, I changed the My Info with different email contacts and call history stopped showing up

on both devices. I have also noted that this occurs when both devices are on the same WiFi connection. When I shut off

WiFi on one of the devices the call history stopped sharing on the other device., but this is a impracticable solution.

Oct 20, 2016 10:12 AM in response to KiltedTim

Oh, forgot to add this to my first reply - I use the same iCloud acct on my work iPhone as well as my personal iPhone. I don't see my personal phone calls there, I don't see my wife's calls on that phone and she does not see my work calls on her phone.

So "genius", why don't we see the same thing happening there?

(And if I did see calls on my personal and work iPhone, what would be the solution there? They are both my phones, is Apple - and by extension, you since you seem to insist we arfe using the system "wrong" - telling me I cannot use my iCloud account on both phones I own and use?)

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Call History showing up on another iPhone

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