I have an iPad that needs to be reconfigured for a new employee. The last employee left the company and we can't get a hold of him to unlock the device. The apple ID the device is registered too is his personal address. What can we do? IMEI is ************and the serial is DM*******NQV. I want to say it is running IOS 7 but I can't get into the device to be sure.
<Edited by Host>
iPad, iOS 7, null
if your company purchased the device, then take proof of purchase to a physical Apple Store and ask for assistance. You may also want to look into company policy to prevent or at least minimize this from happening, especially now with Activation Lock.
in the future
-- set a policy $$$
-- set your own activation lock.
-- use dep.
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
Education
http://www.apple.com/education/it/
business site is:
https://developer.apple.com/enterprise/
http://images.apple.com/lae/business/docs/iOS_Enterprise_Deployment_Overview_EN_ Sep14.pdf
MDM -- Mobile Device Management
For a comparison see this page:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
VPP -- Volume Purchase Program
employee used personal account to register device
