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Just got a pop-up notification from company called MacKeeper offering to clean my MBP.

Here is link:


http://mackeeperapp2.mackeeper.com/landings/123.1/index.php?affid=mzb_226.801240 6.1432242998.6.mzb&utm_source=mtm&utm_me…


Is this a legitimate firm? Worthwhile using? How did they get into my machine?

iPhone 4

Posted on May 22, 2015 1:35 PM

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Question marked as Best reply

Posted on May 22, 2015 1:40 PM

1. No.

2. No.

3. Either you visited a website they've paid to advertise them, or there's adware on your computer.


(127729)

12 replies

May 22, 2015 1:43 PM in response to EAlton

Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

May 22, 2015 3:12 PM in response to EAlton

Do not install MacKeeper (and how to uninstall it if you have):

https://discussions.apple.com/docs/DOC-6221


It contains a major security flaw, recently noted:


http://www.macnn.com/articles/15/05/08/contentious.utility.ignored.apple.guideli nes.created.zero.day.exploit.128538/


(Please note that references to the original developers, Zeobit, also now refer to Kromtech Alliance Corp, who acquired MacKeeper and PCKeeper from ZeoBit LLC in early 2013.)

May 22, 2015 7:38 PM in response to Klaus1

Luckily I decided to check with the members of this community before doing anything about MacKeeper, so I never downloaded it. But I do have Mcafee; it came as a freebie as part of my Comcast contract. That's why I was surprised to see post by Smartproitsnetwork saying that having Mcafee was also detrimental to operation. Do the rest of you guys here agree with him on this point? Would I be better off without it and, if so, what other antivirus program should I consider? I'm grateful for the help here and any informed opinions will be very much appreciated.

Just got a pop-up notification from company called MacKeeper offering to clean my MBP.

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