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not printing

I have an iMac running Mac OS X. My problem is that I cannot print documents.

  1. Printer is working fine.
    1. I am able to run a test page from the printer software.
    2. I am able to print a web page.
    3. The paper is going through the printer fine.
    4. The ink is full.
    5. I have deleted and reinstalled the printer driver.
    6. i have tried printing with two different printers (Canon and HP.) Cannot get a print job off of either printer.
  2. Computer
    1. I have restarted the computer.
    2. I have checked for software updates.

3. I can print directly from a web page but not from a document (Word, Excel, PDF). Only a portion of an email printed.


What else can I do?

Posted on May 22, 2015 9:47 PM

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not printing

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