Apple TV restore/reset problem-no iTunes icon to press

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Apple TV restore/reset problem-no iTunes icon to press

Trying to reset Apple TV. Instructions say to click on iTunes apple tv icon. There is no such icon. My iTunes icons do not look like those on Apple diagram. What do I do to reset?

AppleTV 2, Mac OS X (10.6.8)

Posted on May 22, 2015 9:20 PM

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Answer 1

May 23, 2015 2:15 AM in response to BigskyBrwsr

Welcome to the Apple Community.

If your Apple TV fails to restore through iTunes……..

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.

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