FaceTime not ringing on a Mac

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Level 1

5 points

FaceTime not ringing on a Mac

Hi I am trying to get FaceTime to work

FaceTime on my mac has a different email address to my iPhone/iPad (so I can call my mac at home from my iPhone)

Calling from my mac works fine and my iPhone/iPad rings, but when trying to call my mac... nothing happens. FaceTime app is open on the mac but no ackowledgement there is an incoming call either aurally or visually

Have tried logging in/out, restarting the computer but no joy.

iCloud account email is the same for all my devices including my mac (so it differs from the mac's facetime email)

Any ideas on how to fix this?

Mid 2011 Mac Mini OSX 10.10.3

Mac mini, OS X Yosemite (10.10.3), Mid 2011

Posted on May 23, 2015 3:00 AM

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Answer 1

Linc Davis

Level 10

209,547 points

May 23, 2015 7:23 AM in response to kiyobashi

FaceTime for Mac: Troubleshooting FaceTime - Apple Support

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Answer 2

kiyobashi Author

Level 1

5 points

May 24, 2015 2:43 PM in response to Linc Davis

Nope that didnt help!

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Answer 3

kiyobashi Author

Level 1

5 points

May 25, 2015 12:26 AM in response to kiyobashi

Ive also tried signing out of iCloud, Enabling/disabling bluetooth, Using Ethernet or WiFi, and forwarding ports on the router.

Nothing seems to help. IT used to work before I upgraded to Yosemite but I hadnt used it in a long time so that is not necessarily the problem!

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Answer 4

Linc Davis

Level 10

209,547 points

May 25, 2015 3:46 PM in response to kiyobashi

First, you don't need to forward any ports, so if you've done that, undo it.

Can you receive calls from anyone when signed in with either of your ID's?

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Answer 5

kiyobashi Author

Level 1

5 points

May 28, 2015 9:07 AM in response to Linc Davis

I cant receive calls from anyone when signed into any account on my Mac Mini (Have tried three different itunes accounts that work fine with FaceTime other devices in our home)

If I sign the same accounts into an iPad or iPhone they can make and receive calls with any other device (Just cant receive calls on the Mac Mini)

Ive just realised that the issue is not just on the Mac Mini. Im having the exact same problem with my 2013 MacBook Air (Also 10.10.3). Can make but not receive calls.....

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Answer 6

Linc Davis

Level 10

209,547 points

May 29, 2015 9:01 AM in response to kiyobashi

Schedule a call from Apple Support by clicking the Support link at the top of this page. If you select "Apple ID" as the product you need help with, you may not be charged for the call. The first-tier support representative probably won't know how to solve the problem, so you have to be patient.

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