I have a problem with a 15 inch MBP retina

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Level 1

0 points

I have a problem with a 15 inch MBP retina

I have a problem with a 15 inch MBP retina late 2013, and firefox (latest). It runs 10.10.3, 16 GB Iris pro 1536. It crashes all the time, especially when:

- I play a Youtube video.

- I scroll through a message board.

- A new window pops up suddenly.

Power on selftest is OK. When Firefox is not started, the chance of a crash is low. By the way, I'm not sure it's a crash, the system seems to turn itself off instantly. Also, the normal screen after a crash does not occur. Any ideas?

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Posted on May 23, 2015 6:46 AM

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Answer 1

dominic23

Level 10

84,018 points

May 23, 2015 12:41 PM in response to hwho

Can you run EtreCheck and post the report here please?

EtreCheck: https://discussions.apple.com/docs/DOC-6173

This will check for adware.

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Answer 2

May 23, 2015 5:37 PM in response to hwho

It seems to me like your computer is affected with adware, since some of my friends have experienced these problems before. What I would suggest for you to do is backup all your personal datas only and reinstall your Mac OS because you may also want to start from fresh, if say, your Mac is overloaded.

Guide on how-to: OS X Yosemite: Erase and reinstall OS X

Yes, fortunately there is another way to remove adware. Unfortunately, the solution may not be absolute considering the hundreds or even more variations in the adware type. Still; your computer, your call.

Guide on how-to: Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

Hope this helps!

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Answer 3

hwho Author

Level 1

0 points

May 26, 2015 11:02 AM in response to hwho

Etrecheck did not fine anything but the old version of flash, which I still need to use the VPN to my employers. I also searched for the unwanted items mentioned above. None were found.

I don't get pop-ups etcetera. No changed items, extra toolbars or anything.

The problem mainly occurs in Firefox, especially on some sites. There is one exception: running Youtube in Chrome will also crash the system, mostly within about 30 seconds but certainly within a few minutes. Could it be that the graphics card is faulty?

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Answer 4

OGELTHORPE

Level 9

57,329 points

May 26, 2015 11:16 AM in response to hwho

If your MBP is experiencing kernel panics, use these directions to log and post one.

https://support.apple.com/en-us/HT201753

Ciao.

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Answer 5

hwho Author

Level 1

0 points

May 26, 2015 11:34 AM in response to OGELTHORPE

There is no file called panic.log in /Library/Logs. There are no messages about system crashes and the like, the system just seems to switch itself off. It boots up normally, as if nothing happened. If the crash occured in Firefox, sometimes the browser comes up with the window where you can select not to recover one or more of the tabs. I'd better choose the tab I was in, otherwise the system will swtich off again when that tab opens, or shortly thereafter.

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Answer 6

OGELTHORPE

Level 9

57,329 points

May 26, 2015 12:23 PM in response to hwho

Run Apple diagnostics. That may offer a clue:

https://support.apple.com/en-us/HT202731

Ciao.

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Answer 7

hwho Author

Level 1

0 points

May 27, 2015 8:34 AM in response to OGELTHORPE

Thanks. I ran Diagnostics, no issues. Checked for updates again, looked for more malware etcetera. I'm afraid the next step could be to remove Firefox? Problem is it knows more about my site passwords than I do...

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Answer 8

hwho Author

Level 1

0 points

Jul 16, 2015 11:56 AM in response to hwho

Hi Guys,

I recently disabled Flash on this system after all the news about it being unsafe. The system did not crash since then. Youtube seems to play allright in HTML5 mode.

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