I am desperate for help!
My ipad has been disabled and has not been used for a while despite following all the instructions.
The most I have tried was the recovery mode but I kept getting the same dialogue box from Itunes
saying unable to connect the device as is locked with a passcode. I have tried repeating the steps but
Itunes could not detect my device at all.
Please help.
THanks so much.
mlee
iPad Mini
Good day Mary Jane,
If you are having an issue with being unable to use your iPad because of a passcode issue, I would suggest that you troubleshoot using the steps in this article -
About iOS passcodes - Apple Support
Start in the section titled Forget your passcode?
If iTunes does not detect your iPad you may need to use the steps in one of these articles to correct that issue -
Mac - If you don't see your connected device in iTunes for Mac - Apple Support
Windows - iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L
Good day Brett L!
First, thank you so much for the time on this space...:))
I managed to restore and update this iPad...and I was excited...but then when it was restored I was asked then to activate it using
the Apple Id and password I have used first time. Now, it is my dilemma as I can't remember at all.
I have another iPad which maybe I have mixed all this Id's altogether.
Now, I am reading all from support just to try to trouble shoot this once again but I am confuse on what and how...
Think I'm getting nowhere..:(((
I might just to Apple service.
I don't want to burden you...but If you have any suggestions...I will much appreciate it!
Thanks so much!
Mj
my ipad has been disabled
