katarzyna205

Q: mac keeper virus

Hey!

 

Since I did the update of the system (for Yosemite 10.10.3), anytime I open any website on safari the other strange website are appearing. They are coming all the time, every time I click anything, even while checking this forum.. I was trying to fallow some instruction to get rid of the virus which was caused by mac keeper (I have never installed it but it is all the time appearing also). Also programs started to close unexpectedly now.. I have no idea what is going on:(( Please helpp

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 23, 2015 2:09 PM

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Q: mac keeper virus

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  • by katarzyna205,

    katarzyna205 katarzyna205 May 23, 2015 2:11 PM in response to katarzyna205
    Level 1 (0 points)
    May 23, 2015 2:11 PM in response to katarzyna205

    Screen Shot 2015-05-23 at 22.52.06.png

    For example this kind of pages are appearing

  • by Kappy,

    Kappy Kappy May 23, 2015 2:11 PM in response to katarzyna205
    Level 10 (271,392 points)
    Desktops
    May 23, 2015 2:11 PM in response to katarzyna205

    It isn't a virus. Simply phishing malware.

     

    Remove Browser Pop-up Problems

     

         AdwareMedic

         Adblock Plus 1.8.9

         remove adware that displays pop-up ads and graphics on your Mac

     

    If you no longer can use Safari:

     

    Helpful Links Regarding Malware Problems

     

    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.

     

    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

     

    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

     

    Fix Some Browser Pop-ups That Take Over Safari.

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 23, 2015 3:52 PM in response to katarzyna205
    Level 10 (208,000 points)
    Applications
    May 23, 2015 3:52 PM in response to katarzyna205

    There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.

    If you have trouble following those instructions, see below.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    /Library/LaunchDaemons

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form

              com.something.daemon.plist

    and

               com.something.helper.plist

    Here something is a variable string of characters, which can be different in each VSearch infection. So far it has always been an alphanumeric string without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.

    If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:

    /Library/LaunchAgents

    In this folder, there may be a file named

              com.something.agent.plist

    where the string something is the same as before.

    If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.

    Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.

    The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.

    Open this folder:

    /Library/Application Support

    If it has a subfolder named just

               something

    where something is the same string you saw before, drag that subfolder to the Trash and close the window.

    Don't delete the "Application Support" folder or anything else inside it.

    Finally, in this folder:

    /System/Library/Frameworks

    there may be an item named exactly

                v.framework

    It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.

    Don't delete the "Frameworks" folder or anything else inside it.

    If you didn't find the files or you're not sure about the identification, post what you found.

    If in doubt, or if you have no backups, change nothing at all.

    The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.

    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.

  • by katarzyna205,

    katarzyna205 katarzyna205 May 24, 2015 4:11 AM in response to Linc Davis
    Level 1 (0 points)
    May 24, 2015 4:11 AM in response to Linc Davis

    Ok I have done the first step  and removed files from /Library/LaunchAgents and /Library/LaunchDaemons it seems to be working all! I fallow the next steps now! but thank you thank you a lot !!!!awesome!!!!:)

  • by katarzyna205,

    katarzyna205 katarzyna205 May 24, 2015 9:32 AM in response to katarzyna205
    Level 1 (0 points)
    May 24, 2015 9:32 AM in response to katarzyna205

    I have done all the steps!!! thank you so much!!!!!!!!You solved everything!!

  • by katarzyna205,

    katarzyna205 katarzyna205 May 24, 2015 9:56 AM in response to katarzyna205
    Level 1 (0 points)
    May 24, 2015 9:56 AM in response to katarzyna205

    Just one thing more, now (I think after this operation I have done) in my macintosh Hd folder appeared some files with white ikons like this: can I remove them?Screen Shot 2015-05-24 at 18.50.18.png

  • by Eric Root,

    Eric Root Eric Root May 24, 2015 9:58 AM in response to katarzyna205
    Level 9 (72,578 points)
    iTunes
    May 24, 2015 9:58 AM in response to katarzyna205

    Do a backup and then delete them.

  • by williamwls,

    williamwls williamwls Aug 29, 2015 7:16 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 29, 2015 7:16 AM in response to Linc Davis

    I have tried your method but I was unable to identify the string that is being used for mac keeper.  The only one i saw was an adobe update product from a prior date.  Do you have any other suggestions? I have 3 Malware viruses on my computer from downloading a music player.

    Thanks

  • by Eric Root,

    Eric Root Eric Root Aug 29, 2015 9:29 AM in response to williamwls
    Level 9 (72,578 points)
    iTunes
    Aug 29, 2015 9:29 AM in response to williamwls

    Try using AdwareMedic as suggested by Kappy.