USB Device not recognized - Ipod Touch

Question

Level 1

0 points

USB Device not recognized - Ipod Touch

This is driving me INSANE! All started with Itunes 12 – everything was working fine before… Why mess with a perfectly good app?

Have tried ALL suggested/recommended “fixes”:

Uninstalled/reinstalled Itunes several times on two different PCS; one running Windows 7 the other 8. Even tried installing on new/clean laptop!
Tried resetting Ipod Touch/rebooting
Tried new cable
Finally reset unit to factory default!!!

All to no avail!! Genius Bar was unable to provide any useful answers.

Why is Apple completely indifferent to the hundreds (if not thousands) of consumers dealing with this issue?

I miss Jobs.

iPod touch, Windows 8, Tried Windows 7 too

Posted on May 23, 2015 2:32 PM

Reply

Answer 1

ChrisJ4203

Level 10

230,311 points

May 23, 2015 2:34 PM in response to {nexussix}

Take the time to look at this user provided tip information regarding issues with iTunes and Windows. Troubleshooting issues with iTunes for Windows updates

Reply

Answer 2

Skydiver119

Level 9

53,393 points

May 23, 2015 7:33 PM in response to {nexussix}

When you uninstalled iTunes, did you also uninstall Apple Mobile Device Service and Apple Application Support? (control panel, add/remove programs)

In the past when I've had issues getting my computer to see my iPod or iPad I will uninstall those three programs.

Reply

Answer 3

lllaass

Level 10

210,411 points

May 24, 2015 2:33 AM in response to {nexussix}

Did it connect to iTunes on one of the Apple computers at their store using your cable?

If not then

- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.

- If a 5G iPod

Iphone 5 lightning port charging problem - SOLUTION!

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

Reply

Answer 4

{nexussix} Author

Level 1

0 points

May 26, 2015 11:46 AM in response to lllaass

I had uninstalled Itunes using Revo Uninstaller and Byetunes - then manually removed any remnants from programs and registry - after reinstalling, still no joy! Finally got a connection using ancient Dell laptop from 1995; went out and bought two brand new cables (one I was using was only few weeks old): one from Apple Store did not work, the one I bought at Staples did...no rhyme or reason to any of this - just happy to be able to listen to music again!

Thanks everyone!

Reply