sync failing unknown error
I noticed my iPad was not syncing on iCloud since January 7 and then after trying to fix that by trying different networks, deleting last backup etc tried to sync via iTunes to a PC which last worked when I did it a month ago. I keep getting "iTunes cannot backup the iPad because an error occurred". I tried restarting the PC (Windows 7) and the iPad and also tried on a Mac (Yosemite) and got the same result.
I have found a log that iTunes generates which seems to have clues that would indicate that:
- It cannot backup up a specific application - and if I deleted the mysterious app the rest of the iPad could be backed up
- The application in question uses shared data
Logfile:
[6776 @ Sat May 23 21:00:42 2015] [com.apple.console AppleMobileBackup.exe] WARNING: Backing up 29280337716dcb9687f644bfb041b83b30cc176a Same as directory in backups on my PC
[6776 @ Sat May 23 21:01:45 2015] [com.apple.console AppleMobileBackup.exe] ERROR: Backup message response: 101 Unable to open domain directory: No such file or directory (2) at path "/var/mobile/Containers/Shared/AppGroup/DDDF6CAC-C272-4640-A40B-2AB7896F7CA3" (MBErrorDomain/101)
[6776 @ Sat May 23 21:01:45 2015] [com.apple.console AppleMobileBackup.exe] WARNING: No MobileSync error code defined for error code: 101
[6776 @ Sat May 23 21:01:45 2015] [com.apple.console AppleMobileBackup.exe] ERROR: Backup error: -1
[1048 @ Sat May 23 21:02:04 2015] [(unknown facility) iTunes.exe] AMDErrorForMobileInstallationCallbackDict (thread 5436): GOT AN ERROR 0xe8000067
[1048 @ Sat May 23 21:02:04 2015] [(unknown facility) iTunes.exe] perform_command (thread 5436): There was an error communicating with the service agent: 0xe8000067
[1048 @ Sat May 23 21:02:04 2015] [(unknown facility) iTunes.exe] AMDeviceSecureArchiveApplication (thread 5436): Could not archive application on device: kAMDAPIInternalError
How do I turn the information in the log file into something meaningful?
iPad, iOS 8.3