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Family member has passed away help with apple account

hi, Does anyone have a link for instructions on what to do when a family member dies and we would like to access their account and close it?

thanks

iPhone 5c, stolen phone and ipad

Posted on May 24, 2015 9:31 AM

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1 reply

May 24, 2015 9:49 AM in response to MarcfromNYC

You need to contact Apple and explain the situation. They will ask for documentation - I would have thought a death certificate and/or the probate notice. I should start with their contact for security issues - if they can't help you they can hopefully point you in the right direction.


This Apple Help page provides contact information for various countries for security problems with an Apple ID:


http://support.apple.com/en-us/HT5699

Family member has passed away help with apple account

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