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My IPad Safari is frozen. Has red-error-fix message with phone number. On desktop computers that group said do not call. What do I do. I've restarted and no luck? Help!x

MY iPad is frozen at safari. Has a red-error-fix.com message. Tried to restart to no luck. Help please!

iPad

Posted on May 24, 2015 7:36 PM

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1 reply

May 26, 2015 12:46 PM in response to ayla774

Hey there ayla774,


I see that you have a frozen iPad and are unable to continue using it as you once did. I would like to suggest that since you have already tried restarting the iPad, try simply resetting the iPad using these steps:

How to force restart


You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding. To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.

Restart your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201559


If you are still experiencing the issue, it may be wise for you to attempt a restore using the information in this article:


Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

https://support.apple.com/en-us/HT201252


Thanks for using the Apple Support Communities. Have a good one!



-Braden

My IPad Safari is frozen. Has red-error-fix message with phone number. On desktop computers that group said do not call. What do I do. I've restarted and no luck? Help!x

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