Cannot sign in "report a problem"

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Cannot sign in "report a problem"

I bought an app and it's not compatible with my current IOS system. I want to report this problem and get refund.

However, I cannot sign in the "report a problem" page with correct password. If I type in wrong password, it will remind. If I type in the wright one, nothing happens.

I tried both chrome and safari on a mac pro with OS 10.9.2.

Thanks.

Lance

iPhone 6, iOS 8.3

Posted on May 24, 2015 6:14 PM

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Answer 1

Nubz N.

Community Moderator

May 26, 2015 12:40 PM in response to Lance_D

Hi Lance_D,

Thank you for visiting Apple Support Communities.

I'm not sure why your Apple ID password would be rejected at the reportaproblem page. I'm assuming the password works elsewhere.

You could also try the alternate path of the iTunes Support page,

iTunes - Apple Support

When you click "Contact Support" at the left it takes you to a page where you can Contact iTunes Store support.

Regards,

Nubz

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