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My iPad froze, I rebooted it but it's now frozen on the apple symbol screen, how can I resolve this?

I was playing a game and my iPad froze, I waited 5 minutes and it never unfroze. I re-booted the iPad by pushing the on button and the bottom middle button together. Now it only sits on the Apple symbol and it's not re-booting. At one point it showed a red screen. I pushed the buttons again and it's showing the Apple symbol again. How can I resolve this?

iPad Air

Posted on May 24, 2015 7:16 PM

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1 reply

May 24, 2015 11:37 PM in response to Shaunita

Take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. You will need to have iTunes installed on this computer. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.

More info here: https://support.apple.com/en-us/HT201263

My iPad froze, I rebooted it but it's now frozen on the apple symbol screen, how can I resolve this?

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