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Iphone 5 screen went black and won't turn on

10 minutes ago I checked my phone like I usually do and everything was alright. I went to use it and my screen is black. No buttons work and when I plug it up to to my computer it doesn't say it's plugged in. Should I take it to the Apple Store or will it work in a few hours?

iPhone 5, iOS 8.3

Posted on May 25, 2015 12:22 AM

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Question marked as Best reply

Posted on May 25, 2015 12:27 AM

Take these steps:

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

1 reply
Question marked as Best reply

May 25, 2015 12:27 AM in response to brielleexo

Take these steps:

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

If this does not help, take a look these Apple Support articles:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

Iphone 5 screen went black and won't turn on

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