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All replies
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Helpful answers
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May 25, 2015 8:53 AM in response to ptmayaby Eric Root,Network Printer Troubleshooting
If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
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May 25, 2015 9:01 AM in response to Eric Rootby ptmaya,Hi Eric, thanks for the feedback.
I did what you suggested but still can't find the new printer, only the older ones already installed in our network — and by resetting I actually lost one of the older ones.
Any other suggestions?
Thanks!
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May 25, 2015 9:14 AM in response to ptmayaby Eric Root,You are welcome. Try here.
http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj6920dw_us _eu_as&os=132
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May 25, 2015 9:20 AM in response to Eric Rootby ptmaya,I already did.
But when on the printers & scanners dialog box, I chose Use: Brother MFC-J6920DW, and the Add button doesn't become active.