I unstalled and tried to reinstall itunes. But I get a message that says "thank you for downloading itunes". But itunes is not to be found in any files on my laptop.

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I unstalled and tried to reinstall itunes. But I get a message that says "thank you for downloading itunes". But itunes is not to be found in any files on my laptop.

I uninstalled and tried to reinstall iTunes on my laptop. I go to apple website and I click on "Download iTunes" and when the web page refreshes in a few seconds and I get "thank you for downloading iTunes. You can now start using iTunes". I tried to search in my files for contents that has iTunes or apple but I do not see any files

Posted on May 25, 2015 10:45 AM

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turingtest2

Level 10

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May 25, 2015 11:01 AM in response to Rydabye

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

tt2

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