I can not update already pre-installed mac apps in the mac app store. The apple ID is an incorrect one and it shows up as grey and doesn't let me click it and change it. I have tried restarting my laptop and signing in and signing out of the app store. I have also tried recreating a blank receipt in the contents folder for the given application and nothing seems to work. What do I do
Is your computer purchased second hand with those applications already installed? If so then all that software requires the Apple ID and password of the person from whom you purchase it. All you can do is continue using un-updated software or wiping the hard drive, installing a version of OS X that you purchased/downloaded using your Apple ID, then purchasing any other software you wish from the App Store.
2nd hand Mac?
Preparing a 2nd Hand Mac for use -
You need to erase the HDD, reinstall the version of OS X that shipped from the factory on the Mac and then set it up as new with your own Apple ID.
User Linc Davis explains how a new owner can prepare a 2nd hand Mac for their own use.
https://discussions.apple.com/thread/6087156?answerId=25468326022#25468326022
No it is not its fairly new I bought it about 6 months ago
Do you recognize the Apple ID?
"Fairly new" suggests it's purchased from a previous user, not new off the Apple Store shelf. If it truly is new from Apple and not from a prior user, then either you installed everything under a different Apple ID or the Apple vendor sold you a machine that was not freshly setup for some reason. In that case return it since it would still be under warranty if it is only 6 months old.
Yes, I recognize the apple ID i used it to update the apps previously, but turns out it was the wrong apple Id, so it is registered to that app and I don't know how to change it
i meant fairly new as in I have had it for a couple months, I purchased this mac straight from apple.com new
Is that the Apple ID that you used to set up the Mac?
The Apple ID is encoded in the licensed copy. There is no way to change it. Normally you would delete the app and buy it again with the Apple ID of your choice, but you can't do that with the bundled apps.
Then when you first started it up what, if any, Apple ID and password did you use? Was it the one you are using now? Did you log into the App Store using the Apple ID that was used to purchase/download the software?
The apple id is not the one I used to set up the mac
Then you must use the Apple ID that you used when you set up the Mac. That's why the one you are using is rejected.
MAC APP STORE UPDATE PROBLEM
