Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I click the Messages key the iPod Touch restarts itself. If someone sends me a message through Messages the iPod restarts itself. Can't find a way to stop this.

When I click the Messages key the iPod Touch restarts itself. If someone sends me a message through Messages the Ipod restarts itself also. Cant find a way to stop this.

Posted on May 25, 2015 7:53 PM

Reply
Question marked as Best reply

Posted on May 26, 2015 1:44 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Go to Settings>Messages and sing out and sign back in

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

5 replies
Question marked as Best reply

May 26, 2015 1:44 AM in response to pacomollcarrillo

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Go to Settings>Messages and sing out and sign back in

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

May 26, 2015 12:25 PM in response to pacomollcarrillo

If you did

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

And still having problems

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

Then

- Restore to factory settings/new iOS device.

When I click the Messages key the iPod Touch restarts itself. If someone sends me a message through Messages the iPod restarts itself. Can't find a way to stop this.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.