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Hello,
I have trouble with proximity sensor with my Iphone 4 (white color).
We 've tried different sensors but nevertheless the problem still occurs.
I start to think that the problem is a software one.
Trouble starts occuring intermittenly when I've upgraded latests version of OS.
Any help on that topic ?
Regards,
Stephane
iPhone 4 (8GB), iOS 7.1.2
Try to reset your device. This won't delete your data stored on the phone.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
https://support.apple.com/en-us/HT201559
Hope this helps!
Hello,
I did it already... several times. We tried to change the sensor several times too.. I tried to initialize again the phone.
I found lots of people with a similar problem within internet forums, so I imagine that this problem is previously known and identified on apple side.
Stephane
If you changed the sensor you have voided your warranty and any chance of Apple helping with the problem. Once a phone is opened Apple washes their hands of it.
You're right but power button was broken (after using it for 2,5 years only !) , so as the warranty was ended, I decided to replace the power button.
This job has been done by a skilled worker and he cannot understand why all new sensors don't work...
Probably because he was not as skilled as he thought he was.
I don't think that .
We tried sensors in another iphone 4 (a black one) without any trouble.
He had same problem on some white iphone 4, but not all ...
He tried with and without black "stried" to avoid light to disturb sensor, we've changed screen color (from white to black), ... I' m sure that he used to do such stuff, but I think that there are some well known trouble about proximity sensor with Iphone 4 (lots of complains on internet about this topic)
stephane
Meaningless. You will find lots of complaints about virtually anything on the Internet. People who don't have complaints don't post on the Internet and say "I don't have any complaints." So no matter what issue you have all you see will be reports of it, not balanced by positive information. I see lots of people who were abducted by aliens on the Internet.
you're right ...
but if proximity sensor work well, you won't find any complains on the internet .. So problem is that I can't still use my phone and we tried to change hardware linked to this trouble without success.
So , ,now, I would like to understand why the problem still persist and if this problem is linked to another hardware problem (mother board, .... ) or a software one (OS update, ..).
Something is strange ... problem start just after an OS update ..... but it increase when i changed the sensor
srodiere wrote:
you're right ...
but if proximity sensor work well, you won't find any complains on the internet ..
I disagree. If the sensor works well for 50 million users (the number of iPhone 4's sold), but doesn't work for 100 users, you will see multiple hundreds of posts about it, because most of those hundred will post more than once. I've been participating here for 10 years, including all of the time the iPhone 4 has been around, and I have not seen a deluge of complaints specifically about the proximity sensor. And most of the ones I have seen were fixed by removing the case or the screen protector. There is a problem with your specific phone. It is not a software problem, because if it were there would be tens of thousands of posts about it (based on other problems that affected a significant number of users). And so many things can go wrong when you open an iPhone that no one here can really help you resolve it. Your best bet is ifixit.com.
I don't agree at all. You can find in the internet lots of complains about that. I know 2 other person with same problem...
So , I think that a solution from apple can be a great solution
Yes, TWO out of 100 million. That will surely get Apple's attention. Forget anything from Apple; even if it is a problem with the phone hardware or version (which has a probability approaching zero) Apple is not going to devote time to a phone that is 5 generations out of date and an iOS version that has reached its end of life.
2 around me ... very strange and we're certainly unlucky !!
I bought this phone 3 years ago .... And I 'm not willing to pay 600 to 800 € for 3 years without any support from hardware provider ...
That 't fabulous to sell something that cost a lot, but you MUST provide support to customers.
srodiere wrote:
That 't fabulous to sell something that cost a lot, but you MUST provide support to customers.
Idon't have to do anything. I'm a user, just like you. This is a user-to-user forum. Apple does not participate, except as moderators. If you want to discuss it with Apple you will have to contact them directly. Use the Contact Us link on every page.
Problem with proximity sensor
